Executive Level 1

18 hours ago


Woden, Australia Australian Government - Department of Health Full time

Executive Level 1
- $108,680 - $123,951
- Woden, ACT

The Service Resilience Manager is responsible for driving the service resilience value stream focusing on the governance and operations of IT Service Continuity and IT Operational Risk Management, building organisational resilience and protecting the operational integrity of critical Health information. The role will support the further development, maintenance and operationalisation of the IT Service Continuity Framework and has the following responsibilities:

- Facilitate the documentation and testing of IT service continuity plans;
- Work with business and technical service owners to assist with the identification, assessment treatment and management of IT Service Operations risks;
- Respond to requests for exemption from the IT Service Continuity Policy;
- Engage with business and technical service owners to maintain the Key Business Systems (KBS) list;
- Provide advice and assistance to Health IT stakeholders and business partners on service resilience and the IT Service Continuity domains;
- Manage KPI reporting allowing the IT Leadership visibility to the program accomplishments, challenges, upcoming activities, key risks and remediation plans;
- Continually improve the service resilience value stream designing and implementing operating models, frameworks and strategies, in line with Health Scaled Agile Methods;
- Balance delivery requirements within the department’s strategic, commercial, financial, resourcing and architectural framework ensuring solutions are optimised and operationally sustainable; and
- Identify, assess and manage risk at the strategic, service, operational, and customer-service levels.


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