Customer Care Co-ordinator

2 weeks ago

Midland, Australia Animal Emergency Centre Full time

**Job Description** Customer Care Co-ordinator | AEC and Greencross Midland WA**

An opportunity for a **Customer Care Co-ordinator **to join our **AEC and Greencross** **Midland co-located site **team on a part-time basis

Are you looking to join a genuinely friendly, caring team who are passionate about providing great patient standards of care and customer service?

Are you a people person and animal obsessed? Combine your love for both on the daily

We invite you to join AEC and Greencross for a rewarding and fulfilling career.

At AEC and Greencross Midland we are passionate about providing our team with the opportunity to perform to the best of their abilities. If you don’t have any ECC experience we provide industry leading training, mentorship and support for all new team members.

**About Your New Role**
- Reception duties including being the first point of contact for clients, handling client enquiries in person and over the phone, scheduling appointments, managing client accounts, admitting and discharging patients
- Delivering dedicated client care to all patients and owners
- Processing payments
- Supporting our team of Emergency Veterinarians and Nurses
- Maintaining the overall hygiene of the reception and consultation rooms
- Weeknight and Weekend work

**What you’ll bring**
- Strong communication and customer service skills essential
- Experience in high intensity situations
- Previous reception/administration experience essential
- Animal Industry experience in an Emergency setting would be advantageous
- A high level of Computer literacy skills
- An enthusiastic approach to tasks with a calm and friendly attitude
- The ability to multi-task and work under pressure in a fast-paced environment
- Great attention to detail

**What we can offer you**
- A Permanent Part-Time role
- Great benefits for you and your pet
- A friendly team environment here to support you
- We are committed to your career development and wellbeing, with access to continued education, ongoing mentorship and regular check-ins

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