Technical Specialist

Join the DXC team and contribute to bringing DXC’s claims management expertise to the people of New South Wales.

The Technical Specialist is to provide technical advice and feedback to Case Managers on appropriate legislation to better understand and anticipate each claim's technical and legal aspects. Assist with improving return-to-work outcomes, determining ongoing entitlements for the injured worker, and reducing overall claim costs.

**Key elements to this role include**
- Delivering prompt and effective specialist technical claims advice
- Working together with the Case Manager to provide guidance and support to maximise outcomes.
- Providing guidance and leading discussions on technical aspects of the claim with stakeholders
- Ensure compliance with all legislation, industry codes and company policies.
- Actively monitor developments within the industry to continuously develop knowledge of insurance guidelines, policy changes and modifications.
- Identify opportunities to review, develop and modify processes, procedures, standards and guidelines that support innovation, improved performance and improved customer experience
- Assist the Case Manager in conducting the ongoing ‘risk assessment’ and segmentation of claims through case conference process.
- Individually, work closely with the Claims Officers, Case Manager and Injury Management Advisor to assist in developing a strategic case management action plan for each claim

**To be successful in this role, you will have**
- Sound technical knowledge, including;
- Legal qualifications and/or minimum of 3 year’s experience in claims management (Case Manager) and/or a minimum of 3 years as a law clerk or paralegal in the statutory personal injury field
- Strong working knowledge of the NSW Workers Compensation Act 1987
- Flexibility and ability to adapt to change
- Demonstrated experience in supporting Claims Officers coaching, decision making and technical claims management
- Ability to follow the rules and regulations
- Demonstrated ability to work towards set targets and compliance measures
- Intermediate computer literacy

**Flexible working arrangements**

Our virtual first approach means we offer a high degree of work flexibility. Our teams are spread across multiple geographies delivering a broad range of services. We tailor working arrangements that work for our people. These include working from home, within metropolitan or regional offices, and on customer sites.

**Employee benefits**

DXC offers competitive remuneration, benefits, training, and career opportunities, reflecting our commitment to improving the lives of our employees and the communities in which we live and work.

Some of these benefits include
- Extensive resources to support your onboarding and continued development, including DXC University
- DXC recognition, our global virtual platform which fosters a culture of appreciation and celebration with real-time reward and recognition
- More time to do the things you love with flexible leave options, including purchased leave
- Time to give to the community with charitable and emergency services volunteer days
- An Employee Assistance Program to support you and your family
- Novated leasing discounted health insurance, paid parental leave and many other discounts.

We know that great people refer to great people. We will reward you when you bring your friends and family to work at DXC.

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this into action through our social impact practice.