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Client Services Assistant

3 weeks ago

Brisbane, Australia Mazars Australia Full time

Global Accounting Firm
- CBD Location
- Learning and Development Program

**About Mazars**

Mazars is an internationally integrated partnership, specialising in audit, accountancy, advisory, tax and legal services. Operating in over 90 countries and territories around the world, we draw on the expertise of 44,400 professionals - 28,400 in Mazars’ integrated partnership and 16,000 via the Mazars North America Alliance - to assist clients of all sizes at every stage in their development.

Mazars in Australia recently won the 2021 AccountantsDaily Awards for Network of the Year and Professional Development Program of the Year. You will not find a better environment to achieve your full potential

**Job description**

The Client Services Assistant's role is critical to ensuring the delivery of high-quality outcomes for clients. The role may include supporting colleagues to achieve deadlines, finalising outgoing items, dealing with external and internal stakeholders, delivering technically correct information, following and offering feedback on procedures or systems and communicating professionally to all levels of staff. The position also forms part of the relief and support structure that is necessary for the overall completion of administrative duties within the firm.

**Roles and Responsibilities**
- Formatting of documents such as client letters, proposals and collations. A high attention to detail regarding all outgoing items and a focus on improving the quality of internal documents.
- Coordination and processing of the billing function for clients, in line with standards and templates for billing.
- Preparation of all correspondence required including business letters, invoices, reports, articles and proposals, in accordance with established templates.
- Coordination of the Out-For-Signature and lodgement process (e.g. ATO)
- Preparation of electronic or physical collations in a timely, organised and efficient manner. A view towards decreasing the use of physical materials and moving towards a more electronic environment.
- The updating, archiving and maintenance of accurate electronic data within various software platforms. An adherence to current procedures with a view towards continually offering constructive feedback.
- Communication with the ATO in relation to basic client matters (for example, setting up payment arrangements, obtaining remissions, lodging due date extension, etc.).
- Provision of support to Reception by answering incoming phone calls, taking messages, answering queries, welcoming guests and maintaining meeting rooms. Maintaining a professional and welcoming demeanour when dealing with internal and external stakeholders.
- General administrative duties necessary for the smooth operation of the office, including but not limited to upkeep of kitchen and meeting rooms, reception cover and providing administrative cover elsewhere when required

**Qualifications**:

- Demonstrated administrative experience within a professional services firm, preferably in a public practice environment
- Experience with MYOB AE preferred
- Strong attention to detail and accuracy of work
- Flexibility to perform different and varied tasks
- The ability to work under pressure and effectively manage time and prioritisation of tasks
- Motivated to work as part of a team in addition to completing individual regular tasks
- Strong problem-solving skills
- Excellent interpersonal skills, including the ability to consult with peers.
- Extensive experience with Microsoft Suite

**Why join us**

You don’t join Mazars by coincidence, you choose Mazars: a global school of excellence where you will be challenged to develop and grow. Come and write the rest of (y)our story with us - you’ll make friends along the way too.
**Mazars, the smart choice.**

We believe that Mazarians should be rewarded for the work that they do and so we offer a range of financial and non-financial benefits to support and reward our people. At our Brisbane location you can expect the following:

- International and domestic mobility opportunities
- Inner city location
- Wellbeing program
- Flu vaccinations
- Learning and development programs
- Charity and community events
- Study assistance to support relevant CPD
- Social club activities and vibrant culture
- A diverse and inclusive team environment
- Flexible working
- Employee referral bonus
- Employee assistance program
- Paid parental leave
- Discounts on - banking & insurance - health insurance
- retail and entertainment
- health and well-being
- Casual dress code

**How to apply**

**At Mazars we nurture an inclusive environment and encompass diversity in all forms. Successful applicants will receive consideration for employment irrespective of their background, experience, identity, age, gender or ability.