Customer Success Specialist

1 week ago

Thornleigh, Australia Promocollection Full time

**Job description**

**About Us**

PromoCollection is a fast growing, award winning multi-national promotional products supplier established back in 2011, We have established sites in Australia, New Zealand and China. With our distinctive business model and our global teams working as one, we have achieved success and sustainable growth in the past years. Our achievement includes “fast 100” list for 4 years in a row from Financial Review’s Magazine, the industry’s Distributor/Supplier collaboration award for second year running in Australia.

You would be a trust-worthy, charismatic, and self-motivated professional with a proven track record of Business Development and client relationship within the promotional product industry.You will share our hard work in the process and our success as a team. Your work be backed by our mature product range and supply network, established marketing material, Website, ERP system, and our professional and energetic team.

**Job overview**:
The Customer Success Specialist will work closely with the Marketing Director to assist with sales and marketing activities. The role will require managing client relationships, developing new business opportunities, collaborating with colleagues overseas in China to facilitate sales and production, and participating in the development of marketing, new services, and projects.

**Responsibilities**:

- Work closely with the Marketing Director to assist with sales and marketing activities
- Manage client relationships and develop new business opportunities
- Collaborate with colleagues overseas in China to facilitate sales and production
- Participate in the development of marketing, new services, and projects

**Requirements**:

- Enthusiasm and a willingness to learn about customer relationship management
- Interest in working in a multi-cultural background, especially with Chinese

**Preferred Qualifications**:

- Passionate about maintaining regular client engagement and solving problems
- Enjoy engaging with overseas colleagues using online channels like Zoom
- Self-disciplined and able to work independently with proper documentation and regular reporting
- Open-minded to new ideas and projects with a strong willingness to participate
- Enjoys creativity and handling gifts and promotional products
- Familiarity with sales funnel process, project management, and CRM tools
- Familiarity with the promotional products industry is preferred but not required

**Benefits**:

- A supportive environment that empowers you to thrive and gives you the autonomy and accountability to shape your success
- Competitive salary package and commission scheme
- Flexible Working Arrangements
- Employee development, engagement & growth opportunities

We want to help grow your skills and develop your career with us

**Work Location**:
Hybrid remote in Thornleigh, NSW 2120

**Salary**: From $50,000.00 per year

**Benefits**:

- Health insurance
- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission

Ability to commute/relocate:

- Thornleigh, NSW 2120: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Thornleigh, NSW 2120

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