Manager Billing

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of “Outstanding emergency health care every time” to life.
We are currently seeking an experienced Manager Billings to manage and lead the billing function for timely, efficient, and accurate billing of ambulance services, meeting service delivery and regulatory obligations. This is a full-time ongoing position based at the Doncaster Head Office, with flexibility to also be based on the Ballarat Business Centre, as well as working from home as part of AV's hybrid working model.

About the role
Reporting to the Manager Financial Transactional Services, the main responsibilities of the role include (but are not limited to):

- Manage and lead the Billing team responsible for service delivery and outputs impacting on AV's revenue recovery capabilities.
- Oversee the Billing functions and processes ensuring performance standards, compliance, audit requirements and defined targets are met, while developing solutions to any major concerns with revenue recovery and seeking to improve performance.
- Undertake data analysis and develop business papers for strategic and tactical decision making by analysing transactional volumes and work trends across the billing teams to identify ongoing improvement opportunities and optimisation and provide routine and ad-hoc performance reporting against KPIs and dashboard measures that meet statutory and regulatory requirements.
- Provide leadership, coaching and mentoring across the Billing team, fostering a culture of professional development, leadership, and continuous improvement.
- Regularly monitor and assess performance, conduct performance review meetings to address performance gaps, develop learning plans, share and recognise performance achievements, targets and goals, building a culture of excellence.

About you
To be successful in this position you will have solid experience in a Billing/Accounts Receivable function supported by a post graduate degree in accounting, finance or related business management, or equivalent extensive work experience. You will have strong leadership skills with an ability to motivate direct reports with proven experience in managing and leading teams. Strong negotiation, interpersonal and communication skills are essential. In addition, you will have excellent analytical, problem solving and decision-making skills, supported by advanced Excel skills, with the ability to multitask.

Working At AV
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you
Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.
The position is graded at AV5. The AV grade salary range for AV5 is $122,236 - $144,502 + 10% Superannuation as well as excellent employment conditions in accordance with Ambulance Victoria's (Management and Administrative Staff) Enterprise Agreement. Salary at commencement is offered at the base of the AV grade.

How to apply
- A covering letter
- An up-to-date resume
- A document addressing the selection criteria. These criteria can be found on the last page of the position description.

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.