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Head of Sales and Customer Service

2 weeks ago

Broadbeach, Australia Ignite Full time

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**Job no**: 524873
**Brand**: Ignite
**Work type**: Full time
**Location**: Queensland
**Categories**: Leisure Travel & Retail, Leadership

The Sales Leader is a dynamic leader responsible for supporting, leading, and motivating Team Leaders and the sales department in a fast-paced, results-driven environment. This role is pivotal in ensuring the smooth daily operations of the department while also focusing on long-term strategic goals to drive results.

**A day in the life**:
- The role involves leading, mentoring, and supporting Team Leaders to effectively manage and motivate their teams- Key responsibilities include fostering a high-performance culture, driving sales targets and KPIs, and ensuring alignment with company goals- Be a role model in sales, customer service, and leadership, while promoting a customer-first approach to enhance the overall customer experience- You are responsible for analyzing performance metrics to identify areas for improvement and collaborating with Team Leaders on action plans to address challenging areas- The role involves overseeing daily operations, managing resources, ensuring compliance with policies and regulations, and working closely with senior leadership to define and execute departmental objectives- Developing strategies to balance short-term performance with long-term growth and sustainability- Collaboration with other departments and proactive identification of improvement opportunities in processes, tools, and team structures is key to supporting continuous success
- Build a high-performance culture by fostering collaboration, accountability, and recognition across the department
- Collaborate with Team Leaders to develop action plans to improve performance in their areas and celebrate successes
- Create and implement long-term strategies to enhance productivity, customer satisfaction, and revenue growth

**Who you are**:

- Proven track record as a Sales Manager or in a comparable leadership role within a high-energy, fast paced sales environment
- Experience managing Team Leaders or supervisory-level staff in a sales-driven organisation
- Demonstrated ability to achieve and exceed sales targets and KPIs
- Exceptional leadership, coaching, and motivational skills
- Strong strategic thinking and problem-solving capabilities

**What you'll enjoy**:

- Ongoing brain power-ups and skill sharpening, plus occasional escapes to bucket list destinations
- Catapult your career across a network of brands and businesses in an evolving industry
- ✈️ Say no to full price Nab discounts on travel and more thanks to our sweet rewards program
- ‍
- ️ Access to industry leading health and well - being programs and financial advisors
- Set up shop in a swanky beachfront office in Broadbeach, with a golden ticket to public transport and parking perks
- Enjoy social events to promote networking, celebration of wins, and sometimes just for fun
- Take volunteer leave as part of giving back to the local community

LI-KP1#IGNT#LI-Onsite
- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._

**Applications close**:
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