Client Support Officer

2 weeks ago

Wynnum, Australia Bayside Health Nook Full time

Bayside Health Nook, a leading allied health clinic located in the beautiful waterfront area of Wynnum, is seeking a highly motivated and friendly individual to join our team as a Client Support Partner. If you have a passion for delivering exceptional customer service, thrive in a fast-paced environment, and are committed to supporting the delivery of high-quality care to our clients, this could be the perfect opportunity for you.

About Bayside Health Nook:
We are dedicated to providing the highest level of care to our community. As a family organisation, we understand the importance of offering a full circle of care to our clients and their families. Our team of skilled therapists is experienced in addressing various conditions, ensuring that our clients receive the best possible support and treatment.

Position Overview:
Key Responsibilities:

- Meet and greet clients and visitors, ensuring a warm and welcoming atmosphere.
- Manage and coordinate diary schedules for our clinicians and management team, ensuring optimal appointment management.
- Accurately update client accounts and details, maintaining a high level of confidentiality and privacy.
- Provide accurate information and quotes for products and services, addressing client needs effectively.
- Perform general administration tasks to support the smooth operation of the clinic.
- Provide assistance and support to clinicians and the management team, fostering a collaborative and efficient work environment.

**Requirements**:

- Previous experience in a customer service-based role, demonstrating excellent communication skills.
- Warm and approachable mannerism, with the ability to build rapport with clients and colleagues.
- Experience using diary management systems such as Nookal (preferred).
- Strong organisational and time management skills, with the ability to multitask effectively.
- Attention to detail and accuracy in managing client accounts and administrative tasks.
- Ability to work collaboratively in a team environment, supporting clinicians and the management team.
- Flexibility to adapt to changing priorities and handle a fast-paced work environment.

What We Offer:

- Competitive remuneration package.
- Flexible working conditions to support work-life balance.
- Excellent team culture, fostering a supportive and friendly work environment.
- Career development opportunities to enhance your skills and progress within the organisation.

Application Requirements:
Please note that this role will require a national police check and the possession of, or willingness to obtain, a Working with Children Blue Card.

Bayside Health Nook is an equal opportunity employer. We value diversity and are committed to creating an inclusive and supportive workplace.

**Job Type**: Casual

**Salary**: $30.59 per hour

**Benefits**:

- Employee discount
- Travel reimbursement

Schedule:

- Afternoon shift

Ability to commute/relocate:

- Wynnum, QLD: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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