Fraud Analyst

Collaborative and innovative culture within a customer-centric organisation - Great team environment - Attractive remuneration & benefits **Are you looking for a career with endless opportunities? There’s more to us than banking** P&N Group is amongst the largest customer-owned banking organisations in Australia, represented by P&N Bank in Western Australia and bcu in New South Wales and southeast Queensland. We’ve recently embarked on a major transformation to reimagine the future of banking for our customers of today and tomorrow and make us even easier to bank with. This is a rare opportunity to secure a key role in PNL’s Financial Crime team and play a part in preventing fraud and protecting customers and the Bank from losses stemming from scams, internet banking fraud and other types of financial crime. This role is integral to the operation of the overarching P&N Risk Management Framework ("RMF") in particular by maintaining external fraud loss within appetite. **About the role** - Timely investigation of fraud events and management of fraud disputes and claims, including through interactions with the bank’s customers. - Day to day supervision of 2 fraud officers. - Ensuring PNL’s fraud controls are working effectively and escalate where improvements are required or threats are emerging/increasing in order to ensuring fraud loss to PNL and its members is minimised. - conducting monitoring of transactions and behavioural analysis of members to identify, investigate and act upon potential financial crime activity - Maintaining SME level knowledge of systems used in Financial Crime and working to maximise their effectiveness - Conduct, review and optimise rules to enable proactive monitoring of trends and analysis of potential financial crime including liaison with vendors, 3rd parties and industry on best practice; - Ensure 1LoD procedures and fraud awareness levels are maintained including providing ad-hoc and regular training as required to protect against new and emerging fraud trends and practices. - Reporting to AUSTRAC and other industry bodies any suspicious matters within required timeframes - Project advisory to ensure fraud risks are identified early on, considered and mitigated within appetite. - Review of change requests for PNL systems - Identification of learning opportunities, control weaknesses and process improvements arising from analysis of financial crime activities - Participate and contribute to fraud risk assessments as part of operational risk assessments as and when necessary - Ensuring all related policies, procedures and fraud systems are up to date reflecting current industry good practice, obligations and alert mechanisms - Providing support to the business in relation to fraud matters, incident management, breach reporting and policy & procedure advice; and provision of insightful, accurate, timely and effective analytics. - Proactively seek information and knowledge that may assist PNL to increase its fraud prevention, management and mitigation capabilities - Assist fraud officers with complex fraud issues and conduct interactions with members where required. - Assist AML/CTF analysts if and when required - Identify potential control weaknesses, incidents and breaches, liaise with relevant business units and stakeholders to enable appropriate remediation, recording and reporting. Review of data/trends key processes to identify potential control weaknesses or learning opportunities for an effective control environment evidencing innovation through recommended improvements. - Ensure ongoing validity of fraud related policies, processes and procedures. - Assist in educating PNL staff in financial crime related policy and procedure providing input and delivery of presentations e.g. case studies and training to relevant stakeholders - Support project teams/ committees as requested from time to time Develop and deploy testing for Fraud / AML system integration - Reporting on fraud matters, including interpretation and presentation of findings from analytical activities. Preparation of the Chief Risk Officer’s Report. **What you will bring?** - 3 years Fraud or AML/CTF experience, preferably gained in the Australian or UK banking industry. - Experience in use of Fraud or AML detection or management systems - Strong Excel and Word Skills - Strong Analytical reporting and Investigation Skills - Strong Interpersonal & Communication Skills **What we can offer you** There’s life at work, and life outside of work - and we understand that. P&N Group is committed to creating a satisfying and fulfilling working environment offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning. To help you live your best life through work, we offer an extensive range of employee benefits. - Work for a national multi-brand, customer-focused organisation - Be part of our major strategic transf