Customer Solutions Consultant

6 days ago

Geelong, Australia HAYS Full time

MULTIPLE ROLES AVAILABLE - WORK FROM HOME FLEX

**Your new company**

Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong.

Our Client is currently seeking x2 Customer Solutions Consultants to join their team from their Geelong CBD office, in a temporary full time assignment for a period of 10-12 months.

**Your new role**

As the Customer Solutions Consultant, you will provide an effortless customer experience for our Client's customers, understanding needs and identifying appropriate solutions. Responsibilities will include:

- Handle incoming phone enquiries including general, billing, faults, plumbing, development and operational enquiries
- Manage customer complaints and handling complex enquiries and issues
- Processing of correspondence

**What you'll need to succeed**

To succeed as the Customer Solutions Consultant, you will need:

- Experience in an inbound/outbound call centre environment
- Demonstrated experience handling complex customer enquiries
- Exceptional communication skills, both written and verbal
- An ability to listen, empathise and problem solve
- An ability to multitask, remain organised and prioritise

**What you'll get in return**

Through Hays, this role offers you an hourly rate of $44.66 + super, a supportive company culture, work from home flexibility and:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online time sheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with consultants throughout the duration of your assignment

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Lachlan Cooke - Associate Consultant

2794849

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