Sales Associate, Robina

**ABOUT US**

The world’s leading tattoo removal experts, Removery helps empower people to reflect on the outside, who they are on the inside. Our goal is to provide our clients with the highest quality service in a welcoming space, ensuring care at every stage of their tattoo removal journey.

The laser technology we use means that our clients can choose to express themselves by completely removing any trace of a tattoo or fading just a small piece to make room for something else.

Established in 2019, Removery is an energetic and fast-growing brand with locations across the United States, Canada and Australia. Our goal is to reach 250+ studio locations over the next 5 years. This means plenty of career progression opportunities

**OUR TEAM**

We are a vibrant, friendly and FUN team with a passion for tattoo removal - having tattoos is not a requirement, but we do love them

We are carers, nurturers and listeners. We are motivated to create a safe and warm environment to those who visit us and enjoy working as part of a team.

**ABOUT THE ROLE**
- ** Casual role available: Thursday, Friday, Saturday trading hours including late night**:

- ** Located in Robina Town Centre, Gold Coast**

You will be a tattoo-friendly (or perhaps even tattooed) and critical member of our team as we continue to grow in the US, Canada, and Australia.

Our Sales and Client Service Associates are vital members of the business - driving consultative sales, educating new clients, and delivering unmatched service as new clients come to us to begin their removal or fading journey. We want all of our people to have a combination of confidence and a high level of integrity coupled with a “customer-obsessed” attitude.

We also ask that you showcase excitement around community outreach to generate as much interest in our service as possible From there, your primary responsibilities include delivering a warm, engaging, consultative experience to our clients, educating on the tattoo removal process from start to finish and other administrative-related tasks required for business operations.

**RESPONSIBILITIES**:

- Ensure client satisfaction by delivering superior customer service throughout the entire tattoo removal journey
- Conduct consultations with new clients, educating them about the laser tattoo removal process
- Communicate realistic removal expectations and treatment outcomes
- Close sales and build strong rapport with potential clients by demonstrating ethical sales practices, educating, and showcasing the value of our approach, service, and protocols
- Maintain detailed client records - both new, future potential, and referral clients
- Manage follow up process in partnership with our contact center and marketing teams by communicating with clients who have expressed an interest in tattoo removal or fading
- Community networking and outreach in collaboration with our Marketing team, to inform the public of our service offerings, promotional opportunities, and to build loyal referral relationships with tattoo artists
- Represent the company brand, mission, and culture
- Conduct inventory to ensure adequate products, promotional materials, branding on-hand to exceed customer expectations
- Additional responsibilities, as required for the success of the brand

**SKILLS AND QUALIFICATIONS**:

- Previous experience within the hair and beauty industry preferred
- Excellent consultative sales and negotiation experience in a retail, Medspa or similar setting required
- Comfortable, confident and competent in conducting client consultations and selling our services
- Motivated by a quota-driven environment tied to commission
- Self-motivated, entrepreneurial mindset, outstanding communication, strong capability to identify and solve problems independently
- Enthusiastic about the industry and our brand - this isn’t just a job, but an invitation to be an empathetic partner with our clients through an emotional time in their lives
- Display consistent professionalism and a positive disposition
- Excellent interpersonal skills
- Ability to work as part of a small team with a “can do” attitude
- Available to work flexible hours, including evenings and weekends on a rotating schedule

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