Client Care Coordinator

3 days ago

Bayswater, Australia Invocare Full time

Use your compassionate nature to work with an empathetic team
- Work for a market leader with great benefits and a strong workplace culture

Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honor their pets.

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

Forming part of the wider InvoCare Brand, Lawnswood is a leading provider of pet cremation services in Australia with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

**Duties of a Client Care Coordinator**:

- Provide professional pet aftercare services with compassion and empathy
- Manage client enquiries across various platforms
- Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
- Assist clients during viewings and collection of ashes with professional and empathy
- Prepare client viewing rooms and ensure its up to high standards
- Manage client payments across payment services like ZipPay, Afterpay and Vet Pay
- Ensure accurate and timely data entry of client and veterinary information

**About you**:

- Exceptional customer service skills, you’re an effective and clear communicator
- Intermediate Microsoft suit experience
- Strong organissation skills and thrive in a clean and tidy environment
- An ability to handle deceased pets in a professional manner - when required
- Ability to effectively manage multiple tasks
- Maintain a positive and professional attitude whilst under pressure

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- We are a diverse workplace and equal opportunity employer

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

  • Client Care Coordinator

    22 hours ago

    Bayswater, Australia Invocare Full time

    **Client Care Coordinator - Pet Aftercare Services** Be the heart of a compassionate brand supporting pet families through their journey of loss. **Location**:Lawnswood, Bayswater **Employment Type**:Casual **About Us** At Lawnswood, part of the InvoCare Group, we honour the unconditional love pets bring to our lives. We provide respectful and...

  • Client Care Coordinator

    4 days ago

    Bayswater, Australia Edenhills Lawnswood Pet Cremation Full time

    **Phone Support and Client Care** **Part-Time role - 34 hours per week** **Sunday to Thursday roster** **Mon to Thur 8:00 - 4:00 pm and Sun 8:00 - 1:00 pm** Our Client Care team is growing and we are currently looking for a dedicated, compassionate animal lover looking to fulfil our clients’ needs in pet aftercare support to our clients. You will also...

  • Client Care Coordinator

    5 days ago

    Bayswater, Australia Edenhills Lawnswood Pet Cremation Full time

    **Phone Support and Client Care** **Part-Time role - 35 hours per week** **Sunday to Thursday roster - Equivalent to Full-time wages** **Mon to Thur 8:00 - 4:00 pm and Sun 8:00 - 1:00 pm** Our Client Care team is growing and we are currently looking for a dedicated, compassionate animal lover looking to fulfil our clients’ needs in pet aftercare...

  • En/care Advisor

    5 days ago

    Bayswater, Australia Accent Home Care Full time

    **Salary dependent on experience and qualification**: - ** PBI salary packaging is available**: - ** Working from home arrangements available**: - ** Training & Education Opportunities**: - ** On-site parking & Cafe** **Excellent opportunity for Care Advisor to join our vibrant team and work with clients in the Eastern / Southern Region** **About...

  • En/care Advisor

    5 days ago

    Bayswater, Australia Accent Home Care Full time

    **Salary dependent on experience and qualification**: - ** Working from home arrangements available**: - ** Training & Education Opportunities**: - ** Employment between Monday to Friday**: - ** A friendly and supportive management, culture & team**: - ** Opportunities to develop and advance your career**: - ** Onsite parking**: - ** The ability to...

  • Care Advisor

    1 week ago

    Bayswater, Australia Accent Home Care Full time

    **Salary dependent on experience and qualification**: - ** Working from home arrangements available**: - ** Training & Education Opportunities**: - ** Employment between Monday to Friday**: - ** Full time and Part time employment available**: - ** A friendly and supportive management, culture & team**: - ** Opportunities to develop and advance your...

  • Service Coordinator

    6 days ago

    Bayswater, Australia Accent Home Care Full time

    Service Coordinator - Home Care Packages **_Who we are_** Accent Home Care is a division of Tabulam and Templer Homes for the Aged (TTHA) who have been supporting older people for over 50 years. Accent Home Care has a range of services that extend to Home Care Packages (HCP), Commonwealth Home Support Programme (CHSP) and private services. TTHA is a...

  • Home Care Package Engagement Officer

    2 weeks ago

    Bayswater, Australia Accent Home Care Full time

    **Who we are** Accent Home Care is a division of Tabulam and Templer Homes for the Aged (TTHA) who have been supporting older people for over 50 years. Accent Home Care has a range of services that extend to Home Care Packages (HCP), Commonwealth Home Support Programme (CHSP) and private services. TTHA is a Culturally and Linguistically Diverse (CALD)...

  • Client Advisor

    1 week ago

    Bayswater, Australia ECHO Community Services Full time

    **Introduction**: Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community. About ECHO ECHO Community Services is a registered charity providing care to the elderly and people living with disability to help them live in their own home with dignity while still maintaining their...

  • Client Advisor

    2 weeks ago

    Bayswater, Australia ECHO Community Services Full time

    **Introduction**: Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community. About ECHO ECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence. We provide in-home...