Case Worker

6 days ago


Parramatta, Australia NSW Department of Communities and Justice Full time

Location: Parramatta, NSW, AU, 2150
- Req ID: 76649
- **Competitive Salary $107,131 - $116,969pa (plus superannuation and leave loading)**
- **Ongoing Full-Time**

- **Location: Parramatta (flexible work arrangements available)**

**About us**

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

**About the role**

To work collaboratively with EIU team members to provide support to clients with complex social and legal needs in family law or care and protection matters. This includes referral assistance, risk assessment, safety planning and engagement with other government and non-government services. To provide clinical expertise to address the socio-legal needs of high priority clients including victims of domestic and family violence, people experiencing mental health issues and people with complex trauma histories.

**About you**

You ideally bring experience working in legal or regulatory settings, along with a sound understanding of family law and care and protection frameworks. Comfortable operating within a statewide team, you are confident supporting clients and collaborating with colleagues remotely, using clear communication and sound judgment to navigate complex situations. Your ability to work independently while staying connected to team goals ensures consistent, high-quality service delivery across geographic boundaries.

Your practice is grounded in trauma-informed principles, cultural sensitivity, and a commitment to client wellbeing. You thrive in inter-disciplinary environments, contributing specialist insights that complement legal strategy and regulatory processes. You bring empathy, resilience, and a solution-focused mindset to every interaction.

**WHY YOU SHOULD JOIN LEGAL AID NSW**

**We are committed to diversity and inclusion**

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

**Other benefits of working with us**
- You will have access to training, development and mentoring opportunities.
- We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life
- at Working at Legal Aid NSW

**The essential requirements for this role**

You must:

- have 5 years minimum relevant experience
- have Diploma Level 5 and above (minimum 2 years study)
- be willing to do a Criminal Record Check **and** Working with Children Check
- hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
- The role requires regular travel in metropolitan Sydney, and potentially some regional travel. The successful applicant must either hold a valid NSW driver’s license/or have ability to travel efficiently via public transport to fulfil the requirements of the role

The Family Law Division have several roles where it is a statutory obligation for staff to hold a valid Working with Children Check. You will be required to provide your Working with Children Check details prior to commencement in any role requiring the check.

**How to apply**
- your resume (no more than 5 pages)
- cover letter (no more than 2 pages). In your cover letter, please address the following two (2) target questions:

- **Target Question 1**: Share an example of how you have implemented trauma-informed principles when supporting vulnerable clients with complex needs through a remote service model.
- **Target Question 2**: Briefly describe a time you worked within an inter-disciplinary team to support a vulnerable client, preferably within the legal or regulatory sectors.

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

**Do you need help to apply?**

If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact Legal Aid NSW Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.

The Role Description sets out the responsibilities and Focus Capabilities of the role.

**Closing Date**:Monday 1 September 2025** at** 11.59pm


  • Case Worker

    2 weeks ago


    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Strategy Policy and Commissioning - Location: Parramatta, NSW, AU, 2150 - Req ID: 72304 **Case Worker** **CVE Engagement and Support Unit** **Location: Parramatta with flexible/hybrid options** **Employment type - Ongoing - Full Time** **Clerk Grade 5/6. Salary - $97,027 - $107,059 plus superannuation and annual leave loading.** Are you...

  • Case Manager

    2 weeks ago


    Parramatta, Australia iCare External Full time

    **About the Role** The purpose of the role is to ensure the best outcomes for our participants/workers by navigating and facilitating the access, management and cohesion of services and supports following discharge from hospital and during their time of adjusting and settling into community life following serious injury. It will involve establishing,...

  • Case Manager

    1 week ago


    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee The OpportunityMake a positive difference supporting our customers -Competitive salary + bonus + benefits on offer including flexible work arrangements (including work from home three days per week and flexible start/finish times) -Permanent role with career development prospects Your new...

  • Case Manager

    2 days ago


    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Case Manager - Managed Fund Claims (SI/Comcare) The Opportunity - Make a positive difference supporting our customers. - Competitive salary + bonus + benefits on offer including flexible work arrangements (including work from home three days per week and flexible start/finish times) - Permanent...


  • Parramatta, Australia EML Full time

    **Case Management Specialist**: NSW - Parramatta Workers Compensation Full Time **Case Management Specialist, Industrial Deafness** Join our **Parramatta Industrial Deafness **team and manage your own portfolio of workers compensation claim supporting those with an industrial deafness injury. Liaise with solicitors and IMEs to help support our workers...

  • Case Manager

    2 weeks ago


    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers- Location: Parramatta- Type: Permanent, full time- Hybrid role, Happy to talk flexible working The opportunity We are seeking a Case Manager to join our Workers’ Compensation Self-Insurance team based in Parramatta. As a Case Manager,...

  • Case Manager

    2 days ago


    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee- Location: Parramatta or Newcastle- Type: Permanent, full time- Hybrid role, Happy to talk flexible working The opportunity We are seeking a Case Manager to join our Workers’ Compensation Self-Insurance team based in Parramatta. As a Case Manager, you’ll be responsible for managing the...

  • Case Officer

    2 days ago


    Parramatta, New South Wales, Australia Department of Communities and Justice Full time $99,938 - $110,271 per year

    Company description: Department of Communities and JusticeJob description: Case OfficerLocation - ParramattaEmployment type - Temporary full-time role up to 11.5 monthsSalary - $99,938.00 pa - $110,271.00 pa, plus employer contribution to superannuation and annual leave loadingDo you enjoy learning new skills and collaborating with a highly experienced...

  • Case Manager-2

    2 weeks ago


    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Provide delivery of claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. **Job Description**: Case Manager - Managed Fund Claims (SI/Comcare) The Opportunity - Make a positive difference supporting our customers. - Competitive salary...

  • Senior Case Manager

    6 days ago


    Parramatta, New South Wales, Australia The Procare Group Full time $80,000 - $120,000 per year

    Procare Group is an ever-growing national business of over 25 years. Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution. Due to our continued growth and increasing client base, we are seeking applications to work in a dual role as a Case Manager and RTW Coordinator. Working within our...