Receptionist

**Working with Us**
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb Australia is seeking an exceptional Receptionist with a professional attitude and appearance to support our team on-site in a full-time permanent capacity.

**Responsibilities**:
1. Customer Service/Stakeholder Liaison
- Manage Reception desk & general information hub - greet and welcome guests as soon as they arrive at the office, direct visitors, welcoming, directing and announcing them appropriately and in a pleasant manner
- Process, receiving and sorting incoming and outgoing daily mail and couriers
- Onboarding new personnel support and administration
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures), order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Undertaking preventative surface cleaning at reception to reduce COVID-19 risks
- Undertake temperature testing and recording this against individuals with their sign in

2. Administration and Support - Operations and Projects
- Update and maintain phone system (CISCO)
- Checking Facilities intranet and EHS intranet for updates required
- Member of the wider admin team
- Some lifting and manual handling required e.g. small parcels etc.

3. Property Condition - Maintenance and Repair
- Receive and forward facilities requests as appropriate to Facilities team or building management and filter as appropriate to the team or building management
- Input data into maintenance spreadsheets

4. Soft Services - Cleaning, Security, Office Consumables
- Liaise with security guards and cleaners
- Maintain security card spreadsheet
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

5. EHS Support & Administration
- Support with compliance of EHS regulations and BMS EHSS Global policies, directives and procedures.
- Support in the roll out of Environment, Health & Safety initiatives
- Conduct visitor and contractor inductions - Safety Rules for Contractors & visitors alike
- Conduct First Aid and maintain Reception First Aid Kit if necessary and assist in emergencies
- Maintain MSDS Register & check the defibrillator daily and record inspection
- Maintain Defensive Driver Training schedule
- Other Facilities & EHS duties as required

**Qualifications, experience and competencies**:

- Proven work experience as a Receptionist, Front Office Representative or similar role
- Prior experience within an administrative support role in a busy professional environment, providing administrative support in a fast paced professional environment including co-ordination of projects, managing calendars
- Experience in a team environment, working on multiple tasks and managing changing & conflicting priorities
- Experience coordinating contractors, in particular cleaning and security advantageous
- Customer service experience, in particular providing empathy to anxious callers & visitors
- Experienced with data analysis and problem solving
- High school degree; additional certification in Office Management is a plus
- Hands-on experience with office equipment (e.g. printers)
- Customer service, professional attitude and appearance
- Demonstrates exceptional organisational skills in order to complete tasks efficiently, effectively, while adhering to deadlines
- Multitasking and time-management skills, with the ability to prioritize tasks
- Works with mínimal supervision, demonstrating good initiative and follow-up with strong attention to detail
- Demonstrates flexibility, adaptability and open-mindedness to a rapidly changing environment
- Ability to be resourceful and proactive when issues arise
- Handles sensitive materials/issues with discretion to ensure confidentiality is maintained
- Develops positive working relationships across the entire organisation to enhance performance and accomplish work, with energy and enthusiasm
- Demonstrates a professional and competent departmental approach while supporting the business, with strong interpersonal skills in dealing with all levels of staff and suppliers
- Possesses high level of motivation, demonstrates excellent judgement, and strong verbal and written communications skills

**Uniquely Interesting Work, Life-changing Careers**

**On-site Protocol**
Physical presence at the BMS worksite or phys