Delivery Specialist

**READY FOR ANYTHING**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**Our Team**

We’re people powered by heart

We’re a diverse culture connected by heart. You’ll feel it, and you’ll see it come to life in our work. It’s the driving force behind why we do what we do. Together, we’re building on a performance culture, powered by care and commitment to our customers and community to change tomorrow.

As we work our way through our transformational journey our objective is to support our people and business to provide great customer experiences and build a modular, digitised insurance business. With the ongoing growth our business is experiencing, we need only but the best talent to help us deliver on our business goals. As such, we are looking for a Delivery Specialist who is ready to join us on this exciting journey and be a part of our Product Ownership team.

**The Role**

The purpose and unique contribution of your role is to lead the Analysis activities for projects and initiatives and elicit business needs, communicating these needs to the delivery and support teams and relevant parties.

For your role to make a difference, you will be customer focused, results driven and able to work collaboratively with our people, customers and partners.

**Key Responsibilities**
- Support the rollout, embedment and maturity of Product Ownership at IAG
- Leadership of initiative/project teams to deliver enhanced customer and business outcomes
- Develop a solid understanding of business outcome/benefits and steer projects and programs with these front of mind.
- Collaborate with key stakeholders to shape initiative/project scope, solution and delivery approach
- Develop, monitor, maintain and continually improve business processes.
- Support the Manager and team members with key processes including asset, financial and capacity management.
- Help guide and educate key stakeholders to enable informed decision making
- Actively participate in and contribute to communities of practice Manage change management (all aspects including technical, initiative/project, people & process)

**Skills & Experience**
- Strong verbal and written presentation, facilitation and communication skills.
- Good understanding of, and exposure to, Agile approaches
- Degree in business or technology related field
- Formal Project Management qualifications
- Agile SDLC experience
- Waterfall SDLC experience
- Experience in matrix management organisations
- Experience in 3rd party/vendor management
- Experience with Atlassian and Microsoft Office Suite of products. Displays a commitment to ongoing personal development
- Agile Coaching
- Product Ownership
- A team player, with community spirit, strong communications skills and a “can do” attitude. Works well in a collaborative team setting.
- Strong interpersonal skills and pleasant demeanor

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.