Security Duty Manager

Manage a portfolio of retail and banking customers
- Monday to Friday - flexibility to work day and afternoon shift
- Overtime available

Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming Australasia’s leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth

Wilson Security are currently seeking a
**Security Duty Manager** to play an integral part in managing the day to day operations of the business.
- Manage a portfolio of retail and banking customers
- Monday to Friday - flexibility to work day and afternoon shift
- Opportunity for additional weekend work
- Managing entire operational service
- Rostering
- Client liaison
- Vehicle provided

Reporting to the Operations Manager, you will be responsible for overseeing the day to day operations and performance of the site and staff and provide visible leadership, direction and issue resolution at the front line.

**The responsibilities include, but are not limited to**:

- Deliver operations excellence with an emphasis on customer service to ensure the operational needs are met
- Direct liaison with client representatives and its customers
- Staff supervision and frontline performance management
- Front line response to operational issues
- Investigation and outcome reporting into security incidents.
- Communication & implementation of processes and procedures to enhance client service delivery.
- Promote security awareness, interacting with staff and key stakeholders

**To be considered for this position, you will have;**
- Experience in leading/managing a security team.
- The confidence and ability to take ownership of service delivery on site
- An ability to manage client and employee relationships
- A sound understanding of WH&S issues and the ability to manage identified risks
- Excellent written and verbal communication skills
- The ability to liaise with people at all levels
- The ability to produce high-quality performance reports
- Intermediate levels of computer literacy (Microsoft products)
- Ability to liaise with the rostering and operations team to facilitate a cost-effective operational roster in accordance with, client operational and Wilson Security requirements.
- **Must have Security Licence**:

- **Must have full working rights**

**Role Requirements**
- Current WA Security licence
- Certificate II in Security Operations
- Valid WA drivers licence
- Current First Aid Certificate
- Full working rights
- COVID vaccinated

**Benefits**:

- Uniform supplied
- Onsite parking
- Great work - life balance
- Free flu vaccinations and more

If you think you have what it takes to be a Wilson

Wilson Security is an employer of choice, and we engage with our people using a number of mediums, including online and in person. We offer Training and Development, Employee benefits, including a Wellbeing Hub, Health Insurance discounts and Employee Assistance Programs; we have an Innovation Council and a Corporate Social Responsibility team inspired to find innovative ways to connect with our people and the communities in which we work through fundraising, sponsorship and team building activities. In 2021, Wilson Security was recognised by our industry as the winner of the Outstanding Security Performance Awards for being an Outstanding Security Guarding Company as presented by the Australian Security Industry Association.

At Wilson Security, we are building a workforce that is representative of the community we protect.

We welcome people from diverse backgrounds and are committed to providing opportunities for Aboriginal and Torres Strait Islander people with employment and career opportunities. We have an inclusive culture where innovation and teamwork are celebrated in many ways, including our monthly STRIVE awards.