L&d Trainer

#S-DNI #LI-DNI
PURPOSE OF THE ROLE
Reporting to the Delivery Lead the Induction L&D Trainer is responsible for delivering
comprehensive onboarding and upskilling training programs for frontline consultants
and customer facing roles with a specific focus on sales or service. These roles ensure
induction training streams equip staff with the knowledge, skills and confidence
required to perform effectively. Through tailored learning initiatives, L&D Consultants
will contribute to the continuous development of a high-performing workforce aligned
with organisational goals and service excellence.
POSITION ACCOUNTABILITIES
? Planning and organising training programs including induction and upskilling to
meet the learning needs of frontline consultants and other customer-facing roles
? Managing information related to training content, learner progress and
outcomes to ensure accurate reporting and compliance with industry standards
? Monitoring and reporting on the effectiveness of training programs through
assessments, feedback and performance metrics
? Using equipment and systems such and Learning Management Systems (LMS),
virtual training platforms and other tools to deliver and track training outcomes
? Adapting and updating training content to reflect changes in policies, procedures
and systems ensuring relevance and accuracy (as requested)
? Supporting continuous improvement by gathering feedback, identifying gaps in
training and recommending enhancements to learning initiatives
POSITION DESCRIPTION
L&D Consultant (Induction) Position Description | V1.0 | September 2024
QUALIFICATIONS AND EXPERIENCE
Essential
? Certification within the Financial Services industry highly regarded
? Familiar with the Sales &/or Service processes with A&G
? High level facilitation experience (on the job and/or classroom).
? Understanding of training/learning processes, theories and methodologies
including adult learning principles and styles.
? Highly developed interpersonal, written and organisational skills.
? Experience in a dynamic service operation.
? Demonstrated capacity for self-management, participative decision-making,
team participation and the ability to accept, promote and manage change.
Desirable
? Certificate IV in Training and Assessment (TAE)