Reception Supervisor

**Be Part of Something Bigger at Greenbank Services Club**
Join the passionate team behind Your Greenbank—a vibrant, newly renovated destination where community, culture, and entertainment come together. With 7 unique cuisines, lively new spaces, and free live entertainment, there’s always something exciting happening. Come grow with us in an atmosphere as dynamic as you are

**About the Role**
We’re looking for an experienced and motivated **Reception Supervisor** to lead our Reception team while delivering exceptional service at the front desk. This is a hands-on leadership role where you will guide, coach, and support your team while also performing day-to-day reception duties.

**Key Responsibilities**
- Lead, coach, and motivate the Reception team to achieve KPIs and service excellence
- Welcome and assist members, answer enquiries, and direct calls
- Perform microphone announcements and provide accurate venue information
- Ensure compliance with liquor and gaming regulations
- Monitor and improve service standards to maximise patron satisfaction
- Handle cash transactions and maintain accurate records
- Assist with rostering, training, and performance feedback for reception staff

**What You’ll Bring**
- Previous supervisory or leadership experience in a hospitality or club environment
- RSA & RSG certification
- Strong understanding of compliance and relevant legislation
- Excellent communication skills with the ability to engage a diverse demographic
- Proven ability to manage time, resolve conflicts, and lead by example
- Immaculate presentation and a passion for outstanding service
- Current working rights in Australia