Front Office Receptionist

1 week ago

Taylors Lakes, Australia Taylors Lakes Hotel Full time

**Front Office Receptionist**

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments and excel at problem-solving? Join our team as an **Accommodation Receptionist**, where your skills and enthusiasm will make a real difference

**What We’re Looking For**:

- **Flexibility with Rostering**: Availability to work varied shifts, including weekends and public holidays.
- **Customer Service Excellence**: A genuine willingness to exceed guest expectations and create memorable experiences.
- **Proficiency in Excel**: Strong computer skills, including experience with Microsoft Excel, to manage bookings and reports efficiently.
- **Effective Communication**: The ability to work collaboratively with Guest Services Supervisors and team members to ensure smooth operations.
- **Fast Thinking and Proactive Problem-Solving**: The ability to think on your feet and anticipate guest needs to deliver seamless service.

**Your Role**:
As the first point of contact for our guests, you’ll be responsible for:

- Providing a warm and professional welcome to all guests.
- Managing reservations, check-ins, and check-outs efficiently.
- Addressing guest inquiries and resolving issues promptly.
- Proficiency in managing high-volume activity through phone switchboards, ensuring efficient call handling and communication flow
- Maintaining accurate records and contributing to seamless operations.
- Collaborating effectively with supervisors and team members to address guest needs and improve service.
- Showcasing quick thinking and proactive problem-solving to boost the productivity and effectiveness of the accommodation team.
- Be part of a friendly and supportive team.
- Opportunities for professional development and growth.
- Work in a vibrant and fast-paced environment.

**Why Join Us?**

If you’re ready to bring your customer service skills to the next level and make a lasting impression, we’d love to hear from you

Join us and be the face of exceptional hospitality

**Job Type**: Casual

Pay: From $31.23 per hour

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- On call
- Public holidays
- Weekend availability

Work Location: In person

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