Freight Forwarding

2 weeks ago

Brisbane, Australia People Group Full time

Great opportunity as a Customer Service Operator
- A stable long-term opportunity with a global provider
- Salary package up to $70,000 + Super

**Your new company**
Having a century-long presence in the transport and shipping sector, this company harnesses its extensive worldwide expertise to provide outstanding shipping solutions to a wide array of international clients. What distinguishes this company is its unwavering focus on its people. They place a significant emphasis on diversity and inclusion, creating a nurturing and encouraging atmosphere where individuals' dedication and contributions are recognized and rewarded.

**Your new role-**
**Customer Service Operator**

Your job duties & responsibility as a Customer Service Operator include but are not limited to the following:

- Interact with customers for bookings, pricing, service options and order updates
- Enhance customer experience, foster relationships and create customer loyalty
- Manage the status of customer orders through maintaining accurate data within CargoWise system and communicating exceptions to customers.
- Order follow-up using in-house systems
- Handling quotations, and costings to win business
- Handle customer inquiries and help as required
- Manage order status reports / In transit reports for clients

**What you will need to succeed**
- Minimum of 12 months freight forwarding experience
- Exposure to CargoWise or a similar logistics software program would be advantageous
- Experience in Customer Service Operator within a similar organization
- Efficient Planning and Organising Skills
- Willingness to Learn & Grown within Role
- Adaptable & Flexible to Changing Market Conditions
- Ability to Work Autonomously, whilst working within a Team
- Flexible & Willing to Support Others

**What you need to do now**
**Thomas Hunter** now at 0437 537 710.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion

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