Operations Manager

Retail Asset Management- Full Time- Charlestown, NSW**Together, we can do great things**

We shape leading experiences across office, retail, logistics and student accommodation.

We’re one of Australia’s largest property groups, managing $35 billion worth of assets across the country.

Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They’re inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.

This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.

Come join us.

**The role**

Charlestown Square is the largest shopping and entertainment destination in Newcastle and the Hunter region, the **Operations Manager** of this asset is responsible accountable for the overall operational performance of the Centre is safe, secure and meets presentation standards to achieve desired customer and tenant satisfaction levels.

The role covers the areas of contractor management, environmental sustainability management, risk management, tenancy delivery and retailer engagement, centre management and national property operations.

With a focus spanning the strategic delivery of lifecycle asset planning, project management, commissioning, through to the daily operation of all property services, you will drive sustainable and economic performance throughout the asset with a focus on constant improvement.

**What you will be doing**
- Managing the site operational team, providing leadership and guidance to ensure that activities are prioritised and diligently and efficiently completed.
- Assuming accountability for all operationally delivered projects on site and ensure they are integrated and completed with minimum interruption to the building, and within timeframes and budgets.
- Undertaking lifecycle capital analysis planning to determine short and long term capital requirements to inform the long term asset planning and provide guidance and assistance to the Capital Works
- Managing specialist contractors to ensure compliance and preparing tenders and contract documentation, including tender pricing for all works and services on the asset.
- Provide assistance to Tenancy Delivery contractors, ensuring compliance with GPT policies & procedures and fit out adherence with centre fire engineering, technical services designs, structural engineering requirements and aesthetics.
- Driving the safety culture across the asset, both with GPT employees and our contractors and take accountability for emergency evacuation procedures and other crisis management situations.
- Working in close collaboration with the National Operations Team and operational peers to maximise the performance of the property in terms of sustainability.
- Ensuring a culture of service amongst direct reports to assist other Centre Management members in resolving common area and tenant issues
- Managing the late night/weekend shift roster

**What makes you stand out**

Your significant prior experience in facilities services or property operations, within the retail property sector or construction industry with proven project management skills including contract and contractor management combined with well-honed negotiation skills and the ability achieve set goals.

Your excellent understanding of building codes and regulations, coupled with an sound experience managing safety, risk and emergency management. In addition, strong commercial acumen and financial management, with experience with budgeting and forecasting; are also required for this position.

You will also need exceptional communication skills, the ability to develop effective working relationships and have strong skills across the MS Office suite.

This role would suit a proactive Operations/Facilities Manager who has worked within the retail sector who is solution and safety oriented and wishes to grow their career within a leading property management company.

**What makes us stand out**

**We value our people**
- Enjoy flexible working arrangements and generous leave options.
- Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
- Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
- Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
- Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.

**We know the power of a great experience**
- Ranked 5th in the 2024 Gender Equality Global Report released by Equileap.
- Achieved number 2 real estate company in S&P Global Sustainability Assessment.
- Earned a silver ranking in Australian Workpl