IT Support Coordinator

The **IT Support Coordinator** plays a critical support role in ensuring seamless digital operations across Contour. This **newly created, part-time role** is responsible for coordinating and maintaining the software & hardware ecosystem, supporting the onboarding and offboarding of team members, and serving as **the first point of contact for internal technical support**.

With a proactive approach to IT systems and a solutions-focused mindset, the IT Support Coordinator underpins the technological functionality that supports **Contour’s mission to reshape education, one student at a time.**

**Over 6,000 students and 150+ team members have joined Contour**since our founding in the beginning of 2020. Our growth is a testament to our dedication in providing **ALL** our students and parents with a premium learning experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their personal goals, and achieve success in their school assessments and exams. We've been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we're continuing to multiply year over year

It's our vision to **reshape education**, starting with tutoring.

**The Role**:
**What You’ll Do**
- **
Onboarding & Offboarding**: Manage and execute system, software, and hardware onboarding and offboarding for all team members, ensuring timely access to tools and secure revocation and hardware return upon exit.
- ** Systems Access & Permissions**: Provision software and hardware resources, set up user accounts, and manage permissions aligned with role-based access control and security protocols.
- ** Technical Support**: Act as first response for technical support, resolving or escalating issues related to the organisation’s software stack, organisation-owned hardware (e.g. laptops, monitors, routers), and connectivity (e.g. Wi-Fi access and network troubleshooting).
- ** IT Support Ticketing**: Maintain and monitor IT support tickets, ensuring timely resolution and upholding service quality standards.
- ** Tool & Hardware Management**: Maintain accurate records of all software, licences, hardware inventory, and usage metrics; support renewals, audits, and hardware lifecycle management.
- ** Security & Compliance**: Support adherence to data privacy, software licensing, and cyber security best practices across all platforms.

**What You'll Bring**:

- ** Technical Problem Solving**: Confident diagnosing and resolving system issues quickly and effectively.
- ** Systems Thinking**: Understands how systems interact and can manage dependencies across software tools. Communication: Able to translate technical language for non-technical team members and deliver clear guidance.
- ** Service Orientation**: Committed to delivering prompt, thoughtful, and high-quality support experiences.
- ** Attention to Detail**: Maintains accurate user records and system configurations with consistency and care.
- ** Prioritisation & Time Management**: Can manage multiple requests efficiently in a dynamic, fast-paced environment.

**Why Join Contour?**
- ** Meaningful Impact**: Be a key part of a team that supports students through the provision of high quality academic content, aiding them to achieve their educational goals.
- ** Supportive Environment**:Work in a collaborative and dynamic workplace where your efforts are valued.
- ** Growth Opportunities**: Ability to grow and develop as the organisation continues to scale.
- ** Flexible Hours**:Fit work around your schedule with weekend shifts available.

If you’re a problem solver with a love for tech, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you

**Requirements**:
**Skill Requirements**

**Honesty** and Integrity

**High Level**of Approachability

**Technical Expertise** & Technologically Savvy

**Energy** and Enthusiasm

️ **Excellent** IT Support capability

**Independence** & Proactiveness

**Willing** to Research, Implement & Adapt to Growth

**Intelligence** & Curiosity

**Experience Requirements**

**Completed the VCE**

**Bachelor's Degree** in Computer Science/Software Engineering/Information Technology or a related field

**Prior Experience in a Similar Role,**eg. IT Support or IT Service Desk _(ideal)_

**Personal Requirements**
- ️ **Passionate and Engaged** _(we want you to be able to vibe with students and peers on campus)_

**Long-Term** Mindset & Vision _(if you're selected, we'd like you to come for the ride for as long as you can)_

**Genuine Desire** to Help Improve Processes _(it's our goal to help everyone achieve their potential at Contour)_

️ **Full Academic Year Commitment** _(e.g. no overseas exchange trips for 8 weeks)_
- **Ability to Commit** to Hours _(e.g. can't constantly reschedule or miss work)_

**Travel**to Our Campuses (_e.g. primarily Glen Waverley, but also CBD, Box Hill, Narre Warren or Point Cook)_

**Sign an NDA**_ (e.g. can't distri