Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Your life’s best work

We are looking for an enthusiastic and efficient Patient Services Officer (Medical Receptionist) to join our team in our South Terrace Oncology clinic. In this patient-facing role, you will be responsible for providing administrative support to clients and staff while remaining professional, caring and friendly in an everchanging environment.

We currently have a part-time opportunity available working 4 days per week (Mon-Thurs) on an initial maximum term contract.

More specifically, you will:

- Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
- Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
- Adapt to and manage an environment where there is ongoing change and competing priorities.
- Book and confirm patients for appointments and consultations.
- Billing and Receipting at time of appointment.
- Accurately process relevant paperwork including data entry.
- Ensure the smooth running of the clinic.
- Continuously liaise with the team to ensure efficient processes.
- Manage patient records and filing of patient notes.

We’re interested in hearing from people who:

- Demonstrate ability to provide excellent patient care and customer service.
- Have strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
- Show proven experience to work successfully both independently and in a team environment.
- Possess knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
- Have exceptional phone manner and ability to handle a high volume of patient inquiries.
- High attention to detail and excellent organisational skills.
- Are flexible with their approach to work and able to adapt in a fast-paced environment.

Benefits of joining our team:

- Own your development, learn every day and be part of GenesisCare’s rapid growth.
- Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential.
- Range of benefits available: Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.
- The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments & heart disease.
- Fast paced, high performing & agile working culture with lots of change due to our rapid growth.
- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
- Learn and grow with our award-winning development programs.
- Free access to thousands of LinkedIn training courses.

About GenesisCare

We are 1,300+ highly trained healthcare professionals and support staff in Australia designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 30,000 patients annually.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.

Covid19 Vaccination Requirement

In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment.

GenesisCare is an Equal Opportunity Employer.