Guest Services/receptionist

2 weeks ago

Kingscliff, Australia Beaumont People Full time

Attractive Salary and Benefits including free lunch each day
- Office is based in nature in the stunning Northern Rivers area of NSW
- Full time permanent position with opportunities to progress

Our client is a successful agri tourism business who is searching for a Guest Services / Receptionist to deliver efficient and professional “front line” customer service when dealing with visitors, telephone calls, courier and delivery services as well as other corporate requirements.

**Responsibilities include but are not limited to**:
**RECEPTION**
- Answer incoming calls in a prompt and courteous manner and redirect calls to appropriate personnel as required.
- Open, date stamp, sort and distribute incoming mail daily.
- Collate and prepare outgoing mail for dispatch as required.
- Organise courier services as required and ensure courier services are efficiently organized.

**GUEST SERVICES**
- In conjunction with Sales & Promotions Manager assist with the set up and implementation of the booking platform.
- Administer online booking platform to ensure tour availability and passenger configuration is correct.
- Raise invoices for domestic and international group bookings.

**ADMINISTRATION**
**MANAGEMENT**
- Prepare and distribute meeting minutes and memos to staff.
- Perform general administration and typing duties as requested or directed in a timely manner.
- Ensure filing is up to date as well as telephone, memo and staff listings.

**OFFICE MANAGEMENT**
- Review and maintain office supplies for printer, photocopier, etc.
- Carry out weekly stationery supply stock take and prepare stationery orders.
- Arrange regular maintenance and servicing of office equipment.
- Maintain boardroom and ensure that it is clean and presentable at all times.
- Prepare and serve refreshments as required.
- Ensure reception and admin office areas are kept clean and presentable at all times.
- Maintain meeting/boardroom booking schedule.

**SAFETY & ENVIRONMENT MANAGEMENT**
- Responsible for the health and safety of self through education, training and demonstration of the proactive behaviours.
- Responsible for the administration of the safety system.
- Ensure your own work activities completed in a safe manner.
- Keep policies up to date and documentation filed in correct location for staff access.
- Keep managers and supervisors up to date with expectations from health and safety meetings.

**Requirements**:

- Demonstrated capability to manage business administration and record keeping.
- Minimum 5 years experience in a similar role within a corporate business environment.
- Experience working to deadlines.
- Excellent communication skills, both written and verbal.
- Computer Literacy - Microsoft Office suite
- Ability to work well in a team and independently.
- Excellent time management and organisation skills.
- Ability to pay attention to detail and solve problems.
- Current Driver's Licence.

**What’s in it for you?**
- Opportunities for career progression.
- Complimentary lunch provided every day.
- Free parking.
- Office is surrounded by beautiful nature.
- Health and well being support.

**Are you interested?**

**Alternately phone (02) 56297210

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