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Store Manager
3 weeks ago
Crust Pizza is a renowned and rapidly growing pizza chain, known for its delicious gourmet pizzas and exceptional customer service. We are currently seeking a highly motivated and experienced Store Manager to join our Maitland team. As a Store Manager at Crust Pizza Maitland, you will be responsible for overseeing the operations of our store, ensuring the highest standards of quality, service, and cleanliness.
**Responsibilities**:
1. Operational Management:
- Manage all aspects of store operations, including opening and closing procedures, cash handling, inventory management, and food safety protocols.
- Implement and maintain operational policies and procedures to ensure smooth and efficient store functioning.
- Monitor and maintain quality control measures to consistently deliver exceptional products and service to our customers.
- Collaborate with the corporate team to implement promotional activities and marketing campaigns.
2. Team Leadership and Development:
- Recruit, train, and supervise a team of dedicated and passionate staff members, including shift supervisors and team members.
- Foster a positive and inclusive work environment, motivating and inspiring the team to deliver outstanding customer experiences.
- Conduct regular performance evaluations, provide constructive feedback, and identify training needs to promote individual and team growth.
- Ensure compliance with company policies and enforce disciplinary actions when necessary.
3. Customer Service Excellence:
- Lead by example in delivering exceptional customer service and maintaining high customer satisfaction levels.
- Address customer inquiries, concerns, and complaints in a timely and professional manner, ensuring effective resolution.
- Foster a customer-centric culture among the team, encouraging upselling and cross-selling to maximize sales opportunities.
4. Financial Management:
- Achieve sales targets, monitor costs, and manage the store's profit and loss statements.
- Analyse financial reports and key performance indicators to identify areas for improvement and implement strategies accordingly.
- Control inventory levels, minimize waste, and optimize product ordering to maximize profitability.
Qualifications:
- Previous experience in a similar role within the food service or hospitality industry is highly desirable.
- Strong leadership and management skills, with the ability to inspire and motivate a team.
- Exceptional customer service skills, with a focus on providing memorable experiences for customers.
- Excellent communication and interpersonal skills to interact effectively with team members, customers, and suppliers.
- Solid organizational and problem-solving abilities, with the capacity to multitask and prioritize tasks effectively.
- Proficiency in point-of-sale systems, inventory management software, and Microsoft Office suite.
- Knowledge of food safety regulations and best practices.
- Flexibility to work evenings, weekends, and public holidays as required.
If you are passionate about the food industry, possess excellent leadership qualities, and thrive in a fast-paced environment, then we would love to hear from you. Join the Crust Maitland family and be part of a dynamic team dedicated to delivering exceptional pizza experiences.
**Job Types**: Part-time, Permanent, Casual
Part-time hours: 25-38 per week
**Salary**: From $30.00 per hour
**Benefits**:
- Employee discount
- Employee mentoring program
- Free food
- Professional development assistance
- Profit sharing
Schedule:
- Afternoon shift
- Evening shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability
Supplemental pay types:
- Bonus
- Penalty rates
- Performance bonus
- Tips
Work Location: In person
