Motor Vehicle Assessor

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home, and on holiday with various Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products as well as Roadside Assistance.

**About the Role**

We’re looking for a trade-qualified Panel Beater/Spray Painter or Motor Assessor to join our Motor assessing team to accurately assess vehicle damage to determine cost-effective and safe repairs while ensuring the best outcome for the customer and balancing the needs of the business.

Do you need a scenery change or a chance to expand your skill set? Or just want to get off the tools. If so Auto & General has a great opportunity for you

Being a Motor Assessor at Auto & General means you’ll be a part of a multi-award winning company and one of Australia’s fastest-growing insurance companies that offers a competitive salary and a Cleaner, healthier work environment. Air-conditioned office duties. True flexibility with work/life balance which is beneficial to those with children and other interests and hobbies outside of work.

The day of a Motor Assessor is always changing. With plenty of variety, in one instance you can be dealing with a minor accident through to a stolen or burnt-out car/motorcycle

Your role will include but not be limited to the following:

- Accurately assess vehicle damage to determine cost-effective and safe repairs using the correct repair method.
- Provide excellent service to our customers both on the phone and in person.
- Undertaking vehicle assessments in line with underwriting terms & conditions & claims protocols.
- Writing accurate assessment reports, negotiating correct scope & costs for vehicle repairs via Partner or Customer’s own repairers.
- Manage rectifications in accordance with the Industry Code of Conduct & engage PSM in the appropriate recovery of costs.
- Working as part of a state team of assessors to problem solve customer’s repair issues.
- Providing excellent key to key customer repair times to increase customer advocacy.
- Multi-channel assessing responsibility.

**What experience you’ll bring**
- Industry trade qualified
- Experience and current knowledge of the motor body repair industry
- Passionate about delivering a high standard of customer service
- Sound level of computer literacy
- Ability to work independently and effective time management
- Valid Driver’s Licence

**Our perks**
- **Extra leave** - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving** - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts** - You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition** - We reward high performance with employee recognition, reward and incentive schemes.
- **Employee Assistance Program **- We care about our people and offer an Employee Assistance Program (EAP) which provides professional counselling for employees and their immediate families
- **iCar **- We invest in our Assessors in continuous learning of the ever changing repair industry and methods of repair. The iCar program provides post qualification skills enhancement, education and training to keep Assessors
- **Genuine Work/Life balance **- We understand the importance of providing our
- Motor Assessors flexible working arrangements. An autonomous role where you can enjoy a genuine work/life balance.
- **Get social** - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

**Benefits**:

- Company car
- Employee discount
- Paid volunteer leave
- Referral program

Schedule:

- 8 hour shift

Application Question(s):

- Salary Expectations

Work Location: In person