Travel Industry Customer Support

1 week ago

Sydney, Australia Room-Res.com Full time

**Our company**

Despite a challenging couple of years for our industry, Room-Res hasn’t stopped innovating - developing market-leading new tools and adding new products. Consequently, as the world starts travelling again, we have never been busier

**The role**

Travel Industry Customer Support Exec

The purpose of this role is to provide high quality support to our agents, handling and resolving incoming sales and service-related queries.

These could relate to any number of different scenarios - from assisting agents with basic product queries, offering reservations assistance, or helping to resolve post-travel complaints - so you need to be able to think on your feet, juggle multiple priorities, and enjoy a fast-paced environment.

The role is predominantly based in our Sydney office, however there will also be some flexibility there, once you are fully up to speed. Hours will be largely office hours, 9am to 5.30pm Monday to Friday, with some flexibility to cover other shifts from time to time.

**About you**

Friendly, professional, and able to rapidly build great relationships with our agency clients, you will enjoy problem solving and providing exceptional customer support.

You are looking to take the next step in your career and will already have some experience working within the travel industry, or in a similar support role.

Are you a travel agent, looking to take a step away from front line sales? We'd love to hear from you too

Whilst plenty of support will be provided, you will enjoy working autonomously and taking responsibility for seeing queries through to resolution. You should also be fun and enjoy working within a team.

**In a nutshell**:

- You are a tech savvy, quick learner and have great communication, administrative, and customer service skills.
- You will have a service-led mind set, and will enjoy finding solutions for our agents
- You will have a great attitude, willing to learn, and are excited by a challenge.
- The role is based in our Sydney CBD office (fun fact - our building was recently voted World Building of the Year).

**Salary**: $55,000.00 - $62,000.00 per year

**Benefits**:

- Employee discount
- Free drinks

Schedule:

- 8 hour shift

Ability to commute/relocate:

- SYDNEY, NSW 2000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: One location

  • Travel customer representative

    2 weeks ago

    Sydney, New South Wales, Australia Getaway Travel Agency Full time

    Company Description Our Arizona-based travel agency, specializing in Disney vacations, cruises, and Eurotrips, is looking for enthusiastic individuals to join our worldwide team. Work from anywhere, enjoy flexible hours and explore the world while making dreams come true for our clients. Role Description This is a part-time or full-time remote role for a...

  • Travel customer representative

    1 week ago

    Sydney, New South Wales, Australia Getaway Travel Agency Full time $40,000 - $80,000 per year

    About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to...

  • Travel Consultant

    4 days ago

    Sydney, Australia BCD Travel Corporate Full time

    **Where will** **your** **career take you?** **We're not just any travel management company.** **We help clients **_travel smart_** and **_achieve_** **_more._** **Travel Consultant II** **Job Summary**: The travel consultant is the primary point of contact for the customer and provides active travel consultation towards the business customers, including...

  • Travel Support Manager

    4 days ago

    Sydney, Australia BCD Travel Corporate Full time

    Responsible for supporting the Global Program Manager and Client in all aspects of the client travel program globally. The role is primarily focused on traveler training & support including answering queries relating to technology (all countries), implementing new processes or procedures and managing client requests. The role includes supporting ad-hoc...

  • Travel Consultant

    2 weeks ago

    Sydney, New South Wales, Australia FCM Travel Full time

    Calling all experienced retail or corporate travel consultantsWhether you're already experienced in corporate travel, or you've been working as a retail consultant and are curious about what the corporate world has to offer, this is the opportunity for youWe're looking for a multi-skilled travel specialist to join our team as a Travel Consultant, where the...

  • Travel Consultant

    1 week ago

    Sydney, New South Wales, Australia FCM Travel Full time $60,000 - $80,000 per year

    Calling All Experienced Retail or Corporate Travel ConsultantsWhether you're already experienced in corporate travel, or you've been working as a retail consultant and are curious about what the corporate world has to offer, read on to see why this is the opportunity for youWe're looking for a multi-skilled travel specialist to join our team as a Travel...

  • Travel Consultant II

    2 days ago

    Sydney, New South Wales, Australia BCD Travel Full time $60,000 - $100,000 per year

    Your ideas can drive the future of corporate travel. Join BCD and challenge the status quoTravel Consultant, CorporateThis is a full time permanent position with BCD AustraliaIf you are based in Sydney NSW, then this role is hybridAs a Corporate Travel Consultant, you are the face of our company. You'll communicate and respond to requests for current and new...

  • Travel Consultant: Accommodation

    17 hours ago

    Sydney, New South Wales, Australia FCM Travel Full time $80,000 - $85,000 per year

    DON'T MISS THIS AWESOME OPPORTUNITY TO LAUNCH YOUR CAREER IN CORPORATE TRAVELLooking for an opportunity to move into Corporate Travel?Keen to earn $75k plus?Want to enjoy the amazing benefits of working for the world's largest travel company?FCM – the large market, global corporate travel division of the Flight Centre Travel Group is looking for unique...

  • Travel & Product Advisor

    1 week ago

    Sydney, Australia Entire Travel Group Full time

    Sydney, NSW | Full time The Travel & Product Advisor role will primarily focus on selling and booking dream holiday packages for our clients. This includes determining clients' needs and suggesting suitable travel packages, organizing travel from beginning to end, including tickets, accommodation, and transportation, supplying clients with pertinent...

  • Travel & Product Advisor

    4 days ago

    Sydney, Australia Entire Travel Group Full time

    Sydney, NSW | Full time The Travel & Product Advisor role will primarily focus on selling and booking dream holiday packages for our clients. This includes determining clients' needs and suggesting suitable travel packages, organizing travel from beginning to end, including tickets, accommodation, and transportation, supplying clients with pertinent...