Guest Service Manager

1 day ago

Perth, Australia Marriott International, Inc Full time

**Additional Information** Full Time

**Job Number** 24095537

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**Guest Services Manager**

We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you

**Our Company**

**Our Brand**

The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise.

**Rise with Westin Perth**

The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.

**You will be**:

- Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided.
- Representing property management in resolving any guest related situation.
- Leading Front Office Teams
- Maintaining Guest Services and Front Desk Goals
- Ensuring Exceptional Customer Service
- Implementing Projects and Policies
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Support with Rostering and Training of the Front Office department
- Focusing on Guest Voice

**Qualifications & experience**:

- Experience in daily operations of a hotel
- Current WA RSA essential for this role
- Current Drivers Licence, manual preferred
- Hospitality experience is essential
- Must be well organised, efficient and have excellent people skills
- Leadership experience

**You are / have**:

- Friendly, confident, vibrant and professional personality
- Previous hotel experience in the guest services, front desk highly regarded
- Full Time Australian working rights
- Exceptional communicator and guest orientated persona
- Excellent Computer and Office 365 knowledge

**Life. With the Works.**

Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

- Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
- Flexible work options
- Hotel perks like accommodation and food & beverage discounts
- Enhanced superannuation
- Travel & stay benefits including eligibility into our Bonvoy loyalty program
- Incentive, recognition, and wellbeing programs
- Excellent career growth and learning opportunities
- Access to EAP services
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

  • Guest Services Manager

    1 day ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information**Full Time **Job Number**24208428 **Job Category**Rooms & Guest Services Operations **Location**The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Guest Services Manager** We are looking for an excellent Guest Services Manager on...

  • Guest Services Manager

    1 week ago

    Perth, Western Australia Westin Hotels & Resorts Full time $80,000 - $120,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeManagementGuest Services ManagerWe are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better youOur...

  • Guest Services Manager

    7 days ago

    Perth, Western Australia Marriott Hotels Resorts Full time $80,000 - $120,000 per year

    Description Guest Services ManagerWe are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better youOur CompanyMarriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, you'll find us in your...

  • Guest Services Manager

    1 week ago

    Perth WA, Australia Marriott International Full time $80,000 - $120,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000ScheduleFull TimeLocated Remotely?NPosition Type ManagementGuest Services ManagerWe are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better youOur...

  • Guest Service Officer

    2 weeks ago

    Perth, Australia Hyatt Regency Perth Full time

    Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered...

  • Guest Service Expert

    1 day ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information** 1x Full Time / 1x Part Time **Job Number** 24181062 **Job Category** Rooms & Guest Services Operations **Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin Perth is looking for our...

  • Guest Service Agent

    2 weeks ago

    Perth, Australia Hill-Leffler Hotels & Resorts Full time

    Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the Guest Service...

  • Guest Services Agent

    2 weeks ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 23018476 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** - Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Agent

    5 days ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 22182934 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** - Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Expert

    1 day ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information**Full-Time **Job Number**25040255 **Job Category**Food and Beverage & Culinary **Location**The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management The Westin Perth is looking for our next Guest service Expert with main duties as...