Help Centre Coordinator

**ABOUT US**

As a rapidly growing world-class organisation with a global footprint spanning every step of the food journey - join us to create food the world loves to eat

Our people are innovative, with a diversity of expertise, working together with our customers to create value at every opportunity.

We are constantly looking for problem solvers who combine creativity with passion in our quest to deliver fresh, natural and convenient food solutions across the globe.

**Your future in food starts here**

**Help Centre Coordinator**

**THE OPPORTUNITY**

**The Location: Kilcoy**

This is a rare opportunity to join our HR team, in the Employee wellbeing space. The HELP Centre Coordinator is the first point of contact and receptionist for the Human Resources Department and is the company’s primary first aide officer. Working in conjunction with the other members of the health and wellbeing team, this role is also the front-line coordinator of the company’s workplace rehabilitation programs.

This position provides a dynamic service involving administrative and health support for the effective and efficient operations of the teams and is the central contact for Production communications.

Kilcoy Global Foods is a fast-paced, 24/7 beef production environment and this 6 month fixed term contract will report directly to the Employee Rehabilitation Manager. This role will also include visiting the different departments, i.e. kill floor, boning room and load out on a regular basis to check in with our employees.

**THE ROSTER**
- Gold Roster
- Day Shift 4am - 4pm

**KEY RESPONSIBILITIES**
- Providing high level customer service face to face and over the phone
- Managing and coordinating first-aid requirements and coordinating treatment programs.
- Managing appropriate levels of first aid supplies.
- Assisting with Q-Fever program.
- Providing general enquiry service to employee base on rosters, HR Forms, complaints etc. and ensuring they are handled in a professional manner and escalated as required.
- Providing communications to the production departments concerning (but not limited to) manning requirements and replacements, health and treatment programs of employees, absentee reporting, and employee wellbeing management.

**ABOUT YOU**
- Ability to multi-task with effective time management skills, an ability to work autonomously, under pressure and to deadlines.
- Demonstrated experience in frontline management of workplace injury/illness rehabilitation programs is highly desirable
- Comfort with providing and managing First-Aid requirements, Qualifications, or an interest in gaining First-Aid qualifications is a must.
- High level communication and interpersonal skills, across a range of authority levels
- Experience in effective relationship building with people from a broad demographic.
- Sound administrative skills, inclusive of proven competence with the Microsoft Office Suite and an ability to quickly grasp other software programs
- Attention to detail and excellent problem-solving skills
- Demonstrated commitment to continuous improvement in all aspects of work
- Understanding of the red meat processing industry or an interest in learning
- Self-motivation and ability to demonstrate initiative, effective learning and contribute to team performance; and
- A commitment to work health and safety

**BENEFITS**
- Remove heavy traffic from your daily commute
- Experience a country change
- An organisation where cultural diversity is celebrated
- Salary - Salary continuance insurance
- Salary - Novation options
- Access to professional Financial Planning services
- Access to discounted premium meat
- Insurance cover in the event of injury or illness

**ON OFFER**

This is a long-term career opportunity, working for an enterprise business. We have recorded business growth of 20% year on year with sales in excess of $1.8 billion from our Kilcoy Plant. We are committed to building a work environment that fosters an agile plus flexible workplace and where employee wellbeing is paramount.

**HOW TO APPLY**

**_In line with Kilcoy Global Foods COVID-19 Vaccination Policy, all employees must be fully vaccinated to ensure the safety of our people and customers. Prior to commencing employment, you will need to provide Evidence of Vaccination or proof of a valid medical exemption._