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Club Attendant- Baulkham Hills

2 weeks ago

Baulkham Hills, Australia Bankstown Sports Full time

We are currently seeking a hard-working and enthusiastic Club Attendant, to work on a casual basis for Baulkham Hills Sports Club.

About Us

Baulkham Hills Sports Club is one of six clubs owned and operated by Bankstown Sports. This re-developed community club is considered by many to be the latest hidden jewel nestled in the beautiful leafy hills area.

There is no better place to work then part of the Bankstown Sports Club family at Baulkham Hills. With a large network of Clubs across Sydney, there is no shortage of opportunity for development.

About the Role

We are seeking an energetic and customer-focused Club Attendant who have exceptional communication and customer service skills, to join our fun and friendly team and ensure a high level of customer service is offered to our members and guests.

**Key responsibilities include**:

- Demonstrating our core values - Exceptional Customer Service, Teamwork, Community Focus and Continuous Improvement
- Greeting all customers and projecting a positive, motivated and friendly image to guests and staff
- Assisting with all customer enquiries, or requests regarding products and services
- Providing efficient and accurate service of food & beverage items to customers in bar areas and/or functions
- Cash handling
- Providing a hygienic environment by assisting in general cleaning duties to maintain an orderly and tidy venue

About You

As someone with previous experience in the hospitality or a customer related industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with customers and will have impeccable grooming, presentation and communication skills.

As a member of our team, you will have the skillset to work both independently and in a team environment. You will also need to have a flexible approach to a rotating roster.

**Essential experience**:

- Experience working in a similar environment
- Knowledge of responsible service of alcoholic and non-alcoholic beverages
- Knowledge of responsible conduct of gaming
- Exceptional communication and customer service skills
- Ability to create and maintain relationships
- Ability to work independently or as a part of a team
- Commitment to a 24-hour rotating roster across days, nights, weekends and public holidays
- Rights to work in Australia

**Essential qualities & behaviour**:

- Ability to communicate effectively (verbal and written)
- Excellent numeracy and literacy skills
- Efficient cash handling skills
- Ability to work as part of a team
- Ability to provide an effective approach to Customer Service delivery
- Strong work ethic
- Multi-tasking abilities
- Exceptional conflict resolution techniques
- Have integrity and be honest
- Must have RSA and RCG qualifications

About the Benefits
- Career development - we love to promote internally and between clubs
- Training - ongoing training opportunities are provided
- Parking - free, secure and underground car parking (plus a discount on car washes)
- Health & Wellbeing Program
- Rewards & Recognition - you'll have access to generous rewards and recognition program

Bankstown Sports is an Equal Opportunity Employer