Ip Noc Manager

Exciting time to join a top 100 ASX listed business with big goals
- Access to a great selection of benefits
- Highly supportive and fun team environment

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

**This opportunity**

The **IP NOC Manager **position is responsible for managing the IP Network Operations Centre (NOC) with providing the maximum possible service availability and performance across TPG Fixed IP Domain.

The IP NOC Team operates 24/7, 365 days and is responsible for monitoring both the elements and systems that comprise the Layer 3 On-Net and Off-Net IP networks for TPG Telecom services. In this role, you will be expected to perform as a lead in managing a team of engineers responsible for ownership over incidents and other events associated with the health of the TPG Fixed IP network.

Duties will include ensuring the highest level of network and service availability through the IP teams’ adherence to departmental and organisational procedures & escalations whilst working collaboratively with peers and resolver groups.

This position requires an on-call availability, and is based in Sydney, NSW.

**Responsibilities**
- Perform a managerial role within the NOC team, ensuring the team is proactive in responding to incidents and ensuring maximum network uptime.
- Oversee the NOC teams delivering a 24-hour operation to ensure regular and effective communication with Executives, Senior Management groups and any other stakeholders regarding business impacting faults.
- Responsible for the ongoing successful stakeholder management with Management and Senior Management groups acting as an internal consultant between the stakeholders to discuss issues and provide solutions where required.
- Change Enablement/Management involves several key aspects: maintaining network change awareness, providing inputs for approvals, addressing policy breaches, and participating in planned works and projects as needed.
- Risk Management includes identifying risks associated with the network and tracking them through to their mitigation or acceptance.
- Develop and refresh team processes in alignment with ITIL practices and within the ITIL framework.
- Attend wider team meetings within Technology Services Operations as required.
- Take ownership of escalated issues, which includes allocating necessary resources and communicating with Executives and senior management to effectively resolve the problems.
- Manage major incidents that cause significant service disruption, leveraging the skills of their team for resolution. Additionally, they ensure proper procedures are followed for fault escalation and take charge of planning emergency changes and handling after-hours network and customer requests conducted by the Network Operations Center (NOC).
- Demonstrate practical leadership skills and qualities. This involves daily operational management of teams, effective task management within deadlines, assessing and prioritizing work requests, and promptly communicating results.
- Actively coach and develop the team, conducts performance reviews, implements training, and establishes reward and recognition programs. Additionally, they mentor staff to enhance technical skills, foster a culture of knowledge sharing within the team, and maintain a harmonious team environment.

**Knowledge and experience**
- 5 years telco experience is desirable, ideally with IP networks in a technical involvement, including network management, equipment configuration and incident resolution processes.
- Experience managing and supporting a team of engineers.
- Tertiary qualifications in IT, Telecommunications, or related engineering discipline.
- CCNA and CCNP highly regarded.
- ITIL Foundation certification or can demonstrate a high level of awareness of ITIL Service Management practices.
- Capability to use Visio, MS Office tools MS Office products.
- Ability to multi-task and work under pressure.
- Strong organisational, analytical and problem-solving skills.
- Ability to develop & maintain strong interpersonal working relationships.
- Thoroughness and a strong attention to detail.

**Benefits and perks**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Par