Hotel Services Specialist

Set the Standard for Excellence in Resident Experience. Join Uniting and lead with Heart as a Dining and Hotel Services Specialist.
Full-time position
Crookwell, NSW.
At Uniting, we believe that quality aged care is about more than clinical excellence; it’s also about the everyday comforts of life, a shared meal, a clean and welcoming space, and the sense of belonging that comes from being part of a community.
As a Dining and Hotel Services Specialist, you’ll play a key role in sustaining and enhancing Uniting’s dining experience. You’ll provide ongoing monitoring and governance to ensure consistency, quality, and innovation across our Residential Aged Care dining services in Crookwell, NSW.
Beyond dining, you will also lead engagement with our teams and external contractors in catering, cleaning, and laundry, ensuring hotel services not only meet compliance and organisational standards, but also deliver exceptional service to our residents. By coaching, guiding, and collaborating, you’ll help create outstanding experiences for residents, and environments that are welcoming, comfortable and truly feel like home.
Your Impact
**In this role, you will**:
Oversee service standards through regular observational audits, ensuring consistency, compliance, and high levels of resident satisfaction.
Coach and mentor teams across multiple sites, building the capability of staff to uphold high standards in dining services, promote social and inclusive dining and resident engagement.
Collaborate with staff to embed inclusive, social, and culturally rich dining experiences.
Lead continuous improvement initiatives, using resident and staff feedback to build a continuous improvement framework and implement meaningful change.
Strengthen food safety practices, drive full compliance with standards set by the Aged Care Quality and Safety Commission and internal and external audits.
Oversee hotel services (cleaning and laundry), ensuring safety, quality, compliance, resident satisfaction, and cost-effective operations.
Manage contractor partnerships to ensure outsourced services meet Uniting’s standards and resident expectations.
What You’ll Bring
**The essentials**:
Bachelor’s degree in Hospitality Management, Nutrition and Dietetics, Hotel Administration or related field
Food Safety Supervisor Certification.
Significant experience (5+ years) in hospitality or hotel services, with 2-3 years in aged care or health care.
Proven ability to inspire, delivering service improvements and enhancing resident satisfaction.
Strong experience in food safety compliance, menu development, and waste
reduction strategies.
Familiarity with Standard 6 - Food and Nutrition under the Aged Care Quality Standards.
Excellent communication skills, with the ability to engage, influence, and collaborate across diverse teams.
**Desirable**: Training in texture-modified diets and nutrition
Who is Uniting?
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, well-being and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value - it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
How to apply
What to expect
Please know that employment with Uniting will require a National Police Check, and Reference Checks.