Service Centre Manager

1 week ago

Morley, Australia Royal Automobile Club of WA Full time

RAC Auto Services has an opportunity for a Service Centre Manager with experience in the automotive industry to join the Auto Services Team in Morley.
- Reporting to the Operations Manager - Auto Services, you will lead and support the team through daily operations to deliver quality services and repairs to members and motorists.
- What can we offer you?- A competitive base salary plus super-
- Lucrative quarterly incentive structure-
- A yearly travel allowances up to $5000.00-
- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance-
- In-house Health and Wellness programs and Platinum WorkSafe Certification-
- Ongoing development and career progression opportunities-
- WA's most active social club with regular events and discounts for retail partners, discounted event tickets and member only activitiesWhat will you be doing?
- Leading and developing a high performing team of automotive professionals, you will manage and overall operational performance of the automotive centre in line with the Auto Services strategic plan.
- Responsibilities include:
- Ownership of the Centre's key performance indicators, including revenue, profitability, quality assurance, compliance management-
- Management and monitoring of health, safety and environment compliance-
- Performance planning and management of staff in accordance with RAC policies and procedures-
- Providing customer and member service excellence-
- Optimisation and growth of the existing client base-
- Review, recommend and implement operational improvements to ensure efficient operations-
- Inventory/stock/equipment management-
- Escalation points for customer feedback-
- Participation in retention, recruitment and selection activitiesWhat are we looking for in you?
- You will utilise your previous auto industry experience combined with demonstrated coaching and consultative leadership style and will also maintain:
- A sound level of sales and business acumen-
- Proven experience in growing an existing client base-
- A high level of both written and verbal communication and relationship management skills-
- Strong problem solving, conflict resolution and decision-making skills-
- Well-developed organisational and planning skills, along with an ability to multi-task-
- Experience coaching and developing staff and creating a highly engaged work cultureNext steps?
- If you're ready to choose RAC Auto Services

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