Coordinator - Community and Client Services

Located in the beautiful Northern Rivers of NSW
- Attractive salary and benefits
- Opportunities to progress in your career

**Purpose**
- Coordinate (as appropriate to the program) the delivery of services and supports to deliver quality person centred outcomes whilst ensuring service standards are met and programs and operated within program guidelines and key performance indicators (including financial and budget targets).
- Provide a comprehensive and holistic approach to service coordination, monitoring and leadership of direct reports and participate as a member of a team.
- Report, communicate and provide regular information to the Senior Coordinator/Service Manager in relation to the outcomes of the program/service.
- Facilitate outcomes for clients and their families by providing a quality person-centred service, delivered with respect and integrity, with a high standard of client service.
- To continuously improve the organisation’s service delivery while taking a leading role in bringing about desirable cultural change.

**Service Delivery**
- Manage a prescribed caseload of clients (as set by the Senior Coordinator/Service Manager), to remain within the budgetary constraints of the client’s designated programs and budget targets for the programs.
- Develop a support or service plan with strategies and actions tailored to the client to achieve their goals and outcomes.
- Undertake assessment of the needs of clients, their families and carers to develop clear understanding of preferences and needs.
- Identify, coordinate, manage and/or facilitate a range of supports to meet identified needs in accordance with client’s requirements and program guidelines.
- Ensure ethical practice is built into all aspects of service provision.
- Provides personal care, living skills, domestic assistance, community participation, transporting of clients, and other services support (if applicable to program/service).
- Manual handling activities such as lifting, using hoists, transfers and assisting with wheelchair and other mobility devices.
- Coordinate the day-to-day delivery of service to clients.
- Supervise direct reports to ensure timely, individualised and appropriate support services to clients.
- Maintain professional connection and collaborate with others in the client’s life, including family, carers, mainstream support and other service providers chosen by the client.
- Assist the Senior Coordinator/Service Manager to implement and monitor Quality Management Systems and drive continuous improvement.
- Ensure the confidentiality, privacy and rights of all clients, is upheld both in case management, service delivery and provision of support, record keeping and in the community.
- Raise with and assist the Senior Coordinator/Service Manager to respond to situations where conflict of interest (potential and actual) may exist.
- Observe contemporary workplace health and safety practices in the delivery of the program.
- Work with new referrals within the relevant target group to determine if there is available service and provide on-going referral if required.
- Work with the relevant target groups and their carers and/or advocates, in order to provide respite with holistic assessment, brokerage if necessary to meet the client’s needs.
- In consultation with the Client Services Team, develop quotes and service agreements as required.
- Be aware of and sensitive to the needs of Aboriginal and Torres Strait Community members and people of non-English speaking backgrounds. When an interpreter is needed, ensure that interpretation services are obtained from a qualified independent interpreting service.
- Maintain accurate and up to date client records and files. Client files are to be accessible at all times to approved staff members. Client files are to be locked away when the office is unattended.
- Undertake initial, quarterly and annual assessment and reviews of each client’s service and plan.
- Attend Coordinator/Team meetings, relevant industry conferences, workshops, forums, interagency, training and staff development events in accordance with Momentum Collective protocols.
- Utilise a team approach to service planning and delivery.
- Assist with daily roster shift changes in collaboration with the Client Services Team and Senior Coordinator or Service Manager.

**Organisational Development**

In consultation with the Senior Coordinator/Service Manager:

- Contribute to the development, monitoring and review of departmental budget items.
- Contribute to the development, maintenance and review key performance indicators as appropriate.
- Ensure effective, timely and appropriate communication occurs with management, peers, support staff and other service providers.
- Respond to enquiries from staff associated with the business activities as promptly as possible.
- Attend cross functional team meetings as required and ensure minutes of the meeting are recorded, recommendations are appropriately r