UX Specialist

2 weeks ago

Gold Coast, Australia Blackroc Full time

Hybrid work model
- Well established Saas product with multiple verticals

**The Company**:
Work to create memorable customer/client's experiences across both the B2B and B2C platforms. This Design Led Product company are going through some serious growth and are looking for a passionate UX Specialist to uplift their platforms.

**The Role**:
Collaborating with the development team, you will own the customer experience lifecycle.

**The Requirements**:

- Be the advisor on all things research-related i.e UX strategy.
- Be involved in early-stage discovery alongside the Product Owners.
- Create and maintain beautiful journey maps that outline current customer challenges and highlight potential opportunities to further improve the experience.
- Marry qualitative feedback with quantitative insights and provide reporting that shows customer trends and sentiment.
- Facilitating ongoing customer research and usability testing across all product and service offerings as well as validating design solutions and recommendations.
- Facilitate workshops and continue to build a customer-centric culture.

**About You**:

- You are a hands-on UX researcher/designer, one day you will be recruiting participants, one day you will be analysing data, the next you'll be creating surveys and tasks for user interviews.
- Thorough knowledge of design methodologies, best practice usability, and experience facilitating usability testing and workshops.
- You have set up experiments (A/B and split tests) to validate designs.
- You can combine qual and quant research data and distill findings into easily understood recommendations that can be shared.
- Evidence of previous journey maps and/ or jobs maps that go beyond workflow diagrams and process maps and truly highlight customer needs, pain points, and new opportunities.
- You have exceptional communication skills and the ability to effectively engage stakeholder groups.

Please note a high volume of my roles are 'off-market' and not advertised on job boards so let's connect.

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