Customer Service Representative

17 hours ago

Cammeray, Australia The Water Shop Full time

Located in Cammeray, The Water Shop is a long established and rapidly growing company looking for an enthusiastic, customer-focused individual.

Are you wanting to join a supportive, fun and energetic environment that will challenge you and provide skills that will serve your future career?

We are seeking an enthusiastic Customer sales and service consultant to assist the team in our day-to-day administrative duties.

We are looking for someone proactive, punctual and with a willingness to learn, this is the ideal opportunity for a school leaver who has a can-do attitude and is not afraid to learn quickly as well as ask for assistance.

**The role will have a strong focus on outbound calls or customer service related calls to existing customers.**

**About the Role**

You will be working alongside our team:

- Responsibilities will include:_
- Outbound calls to customers to book in service work
- Offer service agreements, promotions, incentives etc to customers
- Updating and maintenance of client database with a focus on data integrity
- Managing paperwork for contacts
- Liaise with all company employees
- Daily, weekly, and monthly reporting of statistics
- General office administration duties: data entry, filing, scanning and organising
- Back up for customer service in our showroom when required
- Diary scheduling of field service work
- As the successful applicant you will possess:_
- High level of accuracy and attention to detail
- Professional telephone manner
- Excellent communication
- Commitment and desire to achieve high levels of service quality
- Reliability
- Ability to use initiative
- Desire to work in a busy team environment and happy to work collaboratively with the team to achieve positive results.
- Professional, positive & flexible approach
- Willingness to take direction, be flexible and adaptable with a variety of tasks
- Basic use of Microsoft Office Suites (Outlook, Word, Excel and PowerPoint)
- Strong work ethic
- Punctual and organised

**What we will provide**
- A close knit friendly and supportive environment that will allow you to develop a specialised skill set very quickly
- An attractive salary will be negotiated based on experience
- The opportunity to grow within the role and take on more responsibility
- Comprehensive training to ensure you are comfortable in your new role

**Job Types**: Full-time, Permanent

Pay: $55,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Monday to Friday

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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