Learning Operations Manager

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities.

Our People & Inclusion (P&I) vision is to improve people’s lives at KPMG and beyond. Our passion and purpose to achieve our vision is shared and has been a key pillar in our strategy to build a world class people experience to become the clear choice for our people, clients, and communities.

As a Learning Operations Manager, you’ll manage our shared services Learning Operations team - they are our team who ensure the logistics for the successful execution of our world class learning programs. This is a hands-on leadership role working closely with our Capability, Leadership & Talent (CLT) team to resource for the pipeline of learning programmes, ensuring SLA’s are met, and coaching and leading the Learning Operations team.

Your opportunity

In your new role you will be responsible for activities including (but not limited to) the following:

- Managing a team of learning coordinators/consultants and team leader to process transactions and activities within agreed Service Level Agreement (SLA) and accuracy targets in a Learning Management System (LMS).
- Monitor tickets, and analytics through ServiceNow
- Managing and resolving escalations with stakeholders
- Managing and coaching the team, to drive performance
- Working collaboratively with the wider CLT team to define the service offering, and tasks
- Process improvement; continually looking at how the teams processes and tasks can be optimised and ensuring the documentation remains fully up to date.

How are you extraordinary?

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities.

To be considered for this opportunity, your qualifications, skills & experience could include:

- Experience leading others within a fast paced, high volume shared services team
- Management of ServiceNow to drive efficiencies
- Experience working within a Learning team and with a Learning Management System (Success Factors would be advantageous)
- Strong management of stakeholders, and
- Experience utilising data and insights to help inform actions and solution
- A growth mindset to challenge the status quo, and drive higher performance across the firm
- Resilience, flexibility, and adaptability to the working in a fast-paced environment

The KPMG Difference

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

KPMG has a decade-long, proud commitment to Indigenous Australia, as demonstrated by the achievement of an Elevate Reconciliation Action Plan. KPMG is a foundation member and Principal Partner of Pride in Diversity started in Australia by ACON and the Diversity Council of Australia and is recognised in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace. KPMG Australia has been consistently recognised as an Employer of Choice in the Australian Government’s Workplace Gender Equality Agency (WGEA) annual index.

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family

**Additional Information**:
KPMG is one of the most trusted and respected global professional services firms. We partner with clients across an array of industries to solve complex challenges, steer change, drive disruption, and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

**_ At KPMG every career is different, and we look forward to seeing how you grow with us._