Debt Collector

**About Us**
Commercial Credit Services is a professional debt collection agency operating across Australia and New Zealand. We’re a merit-based employer, proud of our diverse workplace, and committed to fostering career growth. We focus on equipping our people with valuable, transferable skills they can take into any professional setting.

**The Opportunity**

We’re looking for a **Telephone Debt Collection Specialist** to join our supportive, team-focused environment. In this role, you’ll be the vital link in helping customers resolve their accounts with professionalism, empathy, and effective negotiation skills.
We’re also seeking someone with the potential to step into a **2IC (Second-in-Charge)** position, supporting leadership and helping drive team performance as the business continues to grow.

**What You’ll Do**
- Handle customer calls with empathy, patience, and professionalism to reach fair solutions
- Negotiate payment arrangements to resolve outstanding accounts
- Manage high-pressure situations with quick thinking and adaptability
- Collaborate with colleagues to meet and exceed team targets

**What We’re Looking For**
We need someone reliable, committed, and ready to make a long-term impact. To be eligible, you must:

- Work **a minimum of 4 shifts per week** (we’re closed on weekends and public holidays)
- Be available for **at least 30 hours per week** - preference given to those who can work more
- **Finish at 5:00pm Monday to Friday - no exceptions**:

- Start at **8:30am Monday to Friday** when required
- Work **every Monday** (minimum 5 hours) and **every Friday until 5:00pm** (minimum 5 hours)
- Commit to at least **18 months in the role** - or longer
- Work **on-site** at 3/45 Fourth Avenue, Blacktown

**Qualities That Will Help You Succeed**
- A positive, can-do attitude
- Strong problem-solving skills
- The ability to remain calm and professional under pressure
- Openness to constructive feedback
- Genuine empathy and care for customers
- Quick and sound decision-making skills
- Excellent verbal communication skills
- Fluency in other languages (highly regarded)

**What We Offer**
- Competitive hourly rate - **starting at $32.00 per hour**:

- Clear career progression opportunities
- Pathways to leadership roles for high performers
- Incentives and rewards for outstanding results
- A diverse, inclusive, and supportive team environment

**How to Apply**
If you’re ready to join a forward-thinking company and make a real difference, we want to hear from you Please submit:

- Your updated resume
- A short cover letter telling us why you’re the reliable, dedicated team member we’re looking for

**Job Types**: Permanent, Casual

Pay: $30.00 - $32.00 per hour

Expected hours: 30 - 38 per week

Application Question(s):

- Were you referred by a current member of staff member, if so, who?
- What is your best CONTACT NUMBER to reach you on?
- What is your EMAIL ADDRESS to contact you on?
- How long do you plan on working with Commercial Credit Services?
- How many hours a week do you wish to work?
- When can you start?
- Are you able to commit to a minimum of 30 hours & 4 shifts per week with shifts finishing at 5:00pm Monday to Friday?
- o you speak any other languages fluently if YES - what languages?
- This role is based in our Office in Blacktown NSW - (3/45 Fourth Avenue, Blacktown) does this location suit your ability to attend?
- Do you have any planned holidays in the next 18 months - if yes when?
- re you an Australian Citizen or Permanent Resident, if not what Visa do you hold and does it have any work restrictions?
- Where do you see yourself in three years?
- What are you passionate about?
- Why should we hire you?

Work Location: In person