Duty Manager

**About us**
Do you want to escape the hustle and bustle of the big smoke but still have it
near enough to visit when you want to?

Cost of living driving you crazy? Tired of paying too much rent? Surge charges on your Uber trips and thousands of dollars a year on tolls?

Why not have your very own “escape to the country” and join us at the award-winning Crowne Plaza Hunter Valley, Regional NSW, more specifically the Hunter Valley, is less than 2 hours drive north of Sydney, and 40 minutes from Newcastle (which has some of the most amazing beaches in NSW) is one of the hottest destinations for travel right now.

We need more amazing people to help us bring our stunning resort to life

The Hunter Valley offers a lower cost of living, an absolute playground for your downtime and the chance to progress your career at a property known for developing some of IHG’s best talent.

If this sounds like the opportunity you’ve been waiting for, then read below for more details...

**Your day to day**

The hotel Duty Manager will have a strong focus on Rooms and will primarily be responsible for leading our team members on shift.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Duty Manager - you’re the leader, you’ll be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.

The hotel team work closely together, you will also support our, Housekeeping, Engineering and all other areas of the hotel as needed.

You’ll be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work environment.

**What we need from you**
This critical leadership position requires proven capability to take the lead with the team and create exceptional guest experiences, as well as working well under pressure, in those times we need to pull together as a team.

You will enjoy making a guest's stay special as well as motivating and engaging your team to deliver results.
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management and/or Business Administration
- Minimum 2 years guest service/hotel experience in a leadership capacity across Front Office
- Ability to work across both Front Office & Concierge
- Great communication skills (written and verbal), passion for delivering results and developing people and self
- Excellent skills in POS or hotel PMS systems will be key and experience with Infrasys or Opera would be an advantage
- Ability to work under pressure and be familiar with fire emergency procedures, evacuation procedures, and demonstrate awareness of Workplace Health and Safety policies and procedures
- Certifications - First Aid Certification and NSW Responsible Service of Alcohol Competency Card
- You must have the legal right to work in Australia

**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
Become part of the global IHG family - opening a door to endless career opportunities, a free duty meal on shift; free onsite car parking; free rounds of golf at Crowne Plaza Hunter Valley; Crowne Plaza Hunter Valley Food & Beverage and Spa Discounts; IHG Hotel Room discounts for all colleagues globally in over 100 countries.
We'll provide the training & development you need to succeed & progress into your next role.

We are proud to be IHG and we know you will be too

Job Reference: EMEAA35118