
Airport Services Manager
6 days ago
Job Purpose: Manage and ensure a safe, efficient, cost effective and timely airport operation so that Emirates’ image, reputation and customer service levels are maintained and enhanced to the highest standards. Ensure that appropriate action is taken for providing prompt service to Emirates passengers in passenger services and lounge to maintain, and where required, to restore the goodwill and confidence of passengers facing various adverse situations (flight disruptions, denied boarding, etc). Ensure that Service Level Agreements, OTPs and EKAS KPIS are achieved in line with the company standards. Job Accountabilities and Objectives - Implement and periodically review strategy to ensure that EK airport staff fulfils all procedures, standards and instructions as laid down by Airport Services Procedures. - Achieve the Ground Handling performance targets set by Airport Services such as flight punctuality, check-in standards and baggage delivery times, so that EK remains competitive. This will be achieved through regular liaison with the management of Handling Agents and other service suppliers in order to identify problem areas and find solutions to them. - Ensure that adequate measures are implemented and maintained in order to protect the safety and security of the whole operation including aircraft, passengers, cargo, baggage and all staff. Monitor all aspects of the operation in order to achieve and maintain acceptable customer service standards. - Lead, guide and develop staff in order to ensure the maintenance of a disciplined, motivated work force, and adherence to passenger service and other operation standards. - Perform all administrative duties in an accurate and timely manner, e.g. Monthly Reports, Performance Appraisals, Baggage Claim settlements, invoice verification, general correspondence, and complaint investigation and highlight areas of potential problems, reoccurring discrepancies, service failures and provide recommendations for continuous improvement. - Prepare and constantly review local procedures or Diversion/Delay Handling/Disruptions and Emergency Procedures for the reference of both EK staff and those of the Handling Agent. - Check on an ongoing basis the competency of both EK and Handling Agent staff in all areas, particularly Load Control where certification/licences are required. - Represent EK at appropriate official forums, i.e. AOC meetings, AOC sub-committees, and Working Group meetings, and liaise with government organizations, i.e. Customs, Immigration, AFP, CASA. - Develop and maintain excellent relationships with internal/external departments, Airport authorities, GHAs and other service providers and exercise personal influence to achieve the required end results for Emirates. - Accountable for annual budgeting of revenue, expenses and capital expenditure. Within these parameters, provide a cost efficient service that best represents value for money. Create dynamic measurement and reporting systems, for purposes of providing periodic reports on the operations. Review overall performance of all areas in terms of costs, revenue, productivity, quality, safety and security. Regularly analyse results with a view to pro-actively attend to emerging issues - Accountable person (Reporting Official) for Emergency Planning which includes maintaining the localised station ERP, training, exercising, and lobbying for change or awareness amongst the airport community or internal stakeholders. - Provide required support for Drug and Alcohol testing process when the external provider carries out the random testing to ensure there is EK management presence and relevant documentation and other formalities are handled in line with the Company procedures. - The ASM should be carrying out regular audits on the Ground Handling agencies to ensure the defined scope of regulation aspects of the role is maintained. The audit is to be conducted in accordance with a checklist provided by the EKAS Quality Manager and any findings and observations should be reported to EKAS Quality. Furthermore the ASM should conduct regular audit of all customer touch points and report any findings that are not in line with the company standard.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.
-
Airport Planner
7 days ago
Perth Airport, Australia Perth Airport Full timePerth Airport is Australia’s Western Hub connecting the people, businesses, and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social, and cultural benefits to West Australians. Perth Airport is growing...
-
Airport Electrician
6 hours ago
Perth, Western Australia Perth Airport Pty Full timePerth Airport is Australia's Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world.Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians.Perth Airport is investing more...
-
Airport Services Officer
2 weeks ago
Perth, Australia The Emirates Group Full timeJob Purpose: As the deputy to the Airport Services Manager, ensure a safe, efficient, cost effective and timely airport operation so that Emirates’ image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Plan, organise and...
-
Security & Emergency Operations Manager
6 hours ago
Perth, Western Australia Perth Airport Full timePerth Airport is Australia's Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world.Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians.Perth Airport is investing more...
-
Airport Services Agent
3 weeks ago
Perth, Western Australia Qatar Airways Full timeAirport Services Agent - Perth, Australia (1 Year Fixed Term Contract)Join to apply for the Airport Services Agent - Perth, Australia (1 Year Fixed Term Contract) role at Qatar AirwaysAirport Services Agent - Perth, Australia (1 Year Fixed Term Contract)Join to apply for the Airport Services Agent - Perth, Australia (1 Year Fixed Term Contract) role at Qatar...
-
Airport Services Officer
7 days ago
Perth, Australia Alliance Airlines Full timeFIFO from Perth - Ground handling at Cape Preston Airport - Baggage, dispatch, check-in and fueling - Flight, meals, training and travel discounts **Who are Alliance Airlines?** Alliance Airlines is Australia's leading fly in fly out aviation provider, serving mining, energy and government sectors. With over 1,500 staff, Alliance is unique in owning its...
-
Remote Airport Manager
1 day ago
Perth, Western Australia beBeeAirport Full timeAbout the Role">This is a full-time opportunity based on-site at Cape Preston Airport, from Perth. The successful candidate will oversee all daily airport operations in a remote regional setting, ensuring compliance, safety, and customer service.">Key responsibilities include:Managing daily airport operations and facilitiesPerforming as Aerodrome Reporting...
-
Airport Operations Manager
2 weeks ago
Perth, Australia Cathay Pacific Full timeCathay Pacific - Airport & Cargo Operations - Airport Service Delivery Department - Permanent - Perth, Australia - Application deadline: 03 Sep 2025 **Company Description**: Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong,...
-
IT Project Manager
3 weeks ago
Perth, Western Australia Perth Airport Full timePerth Airport is Australia's Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians.Perth Airport is investing...
-
Building Services Discipline Lead
2 weeks ago
Perth Airport, Australia Perth Airport Full timePerth Airport is Australia’s Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians. Perth Airport is investing...