Client Pathway Assessor

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About the Role
The Client Pathway Assessor will be responsible for conducting a comprehensive assessment for any of SSI’s client who has completed the screening phase of the client pathway. As the team provides a centralized screening and intake service for the entire organization, the Assessor must possess a broad understanding of the various programs offered. This knowledge will enable them to build and maintain relationships across the organization while ensuring compliance with all contractual obligations under the relevant funding programs.
The Client Pathway Assessor will utilise SSI’s life domains—such as Health & Wellbeing, Economic Participation, Safety & Stability, Learning & Growth, and Social Inclusion—to identify each client’s unique needs and vulnerabilities. They will collaborate with clients through a client empowerment approach to establish meaningful and attainable high-level goals that align with ICMS requirements and SSI’s client-first model.
The role will provide support to clients in the interim whiles their assessments are being processed - this will include providing information, advice and referrals as needed.
Additionally, the Client Pathway Assessor role will support the continuous improvement of clients’ pathway to ensure best practices for a client-centric and efficient delivery of Service across SSI.
Please ask us for a copy of the PD for the details on responsibilities.
Essential Criteria
- Tertiary qualifications in Community and Human Services, Social Work or relevant Discipline
- Demonstrated experience in the delivering culturally responsive case work services
- An understanding of skills and techniques to build clients capacity to become independent in Australia
- Comprehensive knowledge and understanding of the multicultural sector including relevant government policies and programs
- Advanced interpersonal and communication skills including the ability to deal constructively with complex and sometimes conflicting situations

Desirable Experience
- Minimum 3 years experience in community sector knowledge in Settlement, Employment, Health and Disability service systems.
- Experience working with CALD communities, DFSV, Mental Health, Child safety and child engagement practices.
- Experience working with contemporary social work and assessment frameworks including conversational style assessment of needs and goal setting.
- Lived experience of forceful displacement and migration

About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our commitment to Diversity
To Apply
Applications close Friday, 14 February at 5 pm
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.