Warehouse Channel Specialist

**About us**
CIRRO is a leading e-commerce fulfillment service provider that offers comprehensive, high-standard, and customized supply chain solutions, especially on warehouse services and cargo transportation. Currently, there are over 4,000 active customers and operates using our fulfillment service over 30 fulfillment centers. We keep improving the construction of warehouse automation and distribution systems to accommodate the future expansion of our clients’ cross-border e-commerce business.

**Job Position Summary -** A channel specialist is a person who plans, implements and controls the entire process of effective flow and storage of raw materials, intermediate inventory, final goods distribution processes and related information from the point of origin to the point of consumption to meet customer needs.

**Key Responsibilities**:

- Conduct end-to-end channel testing and ensure smooth implementation.
- Coordinate warehouse handovers to carriers(AU POST,Aramex)
- Maintain pre-sorting operations for logistics channels.
- Manage and coordinate channel capacity and transportation resources.
- Review Logistics carrier's daily manifest data for accuracy.
- Submit daily online declarations for Australia Post envelope channels..
- Manage escalations for customer complaints and shipment inquiries.
- Process escalations for claims and disputes with carriers.
- Monitor Ascan (arrival scan) performance and coordinate with service providers for upgrades.
- Monitor Dscan (delivery scan) performance and coordinate with service providers for improvements

**Qualifications**:
bachelor degree or above
1-2 years of experience in logistics, supply chain management and related fields or equivalent supply chain experience is desirable but not required
Attention to detail and follows instructions.
Ability to stay organized and perform multiple tasks efficiently.
Ability to work independently and in a team environment.
Set goals and work hard to achieve them.
Effective time management; maximize productivity.

Pay: $70,000.00 - $85,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Supplementary Pay:

- Performance bonus

Ability to commute/relocate:

- Villawood NSW: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Warehouse: 1 year (preferred)

**Language**:

- Chinese (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person