Service Delivery Manager

3 days ago

Mulgrave, Australia Agilent Technologies Inc. Full time

**You will be responsible for**:

- Translating Country plans to clear District operational plans with priorities, and clearly communicate to the team.
- Executing and leading by example on culture of customer passion, using tools like Escalations and provide feedback to develop and drive customer centric programs.
- Developing and leading Innovation projects
- Understands financial metrics and continually drives for operational efficiency and manages costs
- Optimise capacity and capability to match business needs.
- Build relationships. Build technical talent pools and resource plans.
- Have thorough knowledge of daily service operations and how to optimise delivery.
- Drive compliance to deliver processes.

**Qualifications**:

- Business acumen, competency of analysing and acting on financial information to drive business results (costs & revenue)
- Proven track-record in professional customer support management, with 3-5 years practical support and/or sales experience on Analytical products.
- Educational degree in relevant discipline, Change management/Change Leader
- Strong interpersonal skills; Team building/development and cross-functional leadership skills
- Effective people management and coaching skills
- Customer oriented, Effective collaboration skills
- Excellent written and verbal communication skills

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

As a federal contractor and healthcare company committed to protecting the health and safety of our employees, contractors, customers and communities, employees in the U.S., Puerto Rico, and Canada are required to be fully vaccinated against COVID-19, unless an approved exemption has been granted for a medical reason, sincerely held religious belief, or an employee is otherwise exempt under applicable law. Please see job postings for additional information.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

For more information about equal employment opportunity protections, please see all of our notices for EEO below.

**Option to Work Remote**:
**Travel Required**:
**Shift**: Day

**Duration**: No End Date

**Job Function**: Services & Support

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