Principal Experience Designer

4 days ago

Sydney, Australia Westpac Group Full time

Get set for your next great career move _
- Consumer & Business Banking - Engagement & Communication Territory
- Sydney CBD office, with flexibility of a hybrid work arrangement
- Be a part of Westpac’s supportive and inclusive team culture

The Role

As a **Principal Experience Designer **you are a highly experienced role reporting directly to the Territory Lead. Your work is both strategic as well as hands-on design work, with a focus on informing and supporting our strategy and roadmap. Your will support the team with design direction to balance delivering at speed with high-quality experiences.

You will be responsible for actively developing and mentoring other designers to support growth opportunities. As well as contributing to the overall program strategy and driving improvements in the ways of working.

**Responsibilities**:
The role responsibilities include but are not limited to:

- You will inspire and enable your team, sharing strategic design and leadership knowledge to support growth and development opportunities for the team
- Work closely with the Territory Experience Design Lead to support strategic value streams across the program and demonstrate the value of design decisions
- Provide design direction and mentorship to individuals to help the team balance delivering at speed with high-quality experiences
- Partner with other leads across product, engineering and business teams to help influence platform strategy supporting customer and business outcomes
- Help to define success metrics with business teams to drive continuous improvement and development of our products and services
- Build relationships across value streams with other leads to help facilitate cross-team collaboration within delivery teams and squads
- Lead discovery research to inform conceptual direction and help shape opportunities for prioritisation
- Lead research operations including recruitment, facilitating testing sessions and actively contribute to analysis and synthesis
- Drive engagement with the design systems team to enable other designers to effectively leverage the component libraries and improve workflows for continuous improvement
- Influence and shape the way our team work across the end-to-end experience design and product development process
- Take an active role engaging and sharing knowledge within the design community and other business partners

Experience
- Minimum of 8+ years experience in the digital product design field
- Experience working autonomously and leading independent strategic initiatives
- Extensive experience working collaboratively with multiple senior stakeholders
- Strong emotional intelligence is necessary with an ability to listen, be curious and empathise with an ability to influence.
- Comfortable dealing with ambiguity, and an ability to adapt and lead change

**What is it like to work there?**

We aim to provide one big, supportive team to help us reach our vision to become one of the world’s great service companies. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

**_Do you need reasonable adjustments during the recruitment process? _**
- At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. _

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