Customer Service Officer/ Sales Support

20 hours ago

Dandenong, Australia Fergys Honest to Goodness Food Full time

**Customer Service Officer/ Sales Support Extraordinaire**

This is an exciting opportunity to join a successful family-owned business, and work alongside a small and friendly office team. **Fergys Food** has been in the wholesale and bulk baking industry for over 25 years. We are based in Dandenong South and have 140 employees. We supply delicious, quality, baked pastry and bread products to the hospitality and retail sectors 7 days a week.

We are looking for a someone with a positive, friendly attitude, someone who is highly organised and motivated, who wants to take ownership of their work. You are fast, accurate, and efficient.

We are looking for a team player who fully supports all sectors of the business, and who is happy to support with ad-hoc tasks and general administration.

Full training is provided.

Developmental opportunities exist for the right person.

**About You**

We are looking for someone with a passion to provide exceptional customer service and the strong desire to interact professionally with customers and employees.

You will:

- possess an energetic, out-going, friendly personality and a calm phone manner
- have outstanding attention to detail and excellent time management
- have high accuracy and a great memory
- have strong computer skills, including Word, Excel, and Outlook
- be IT savvy and be able to learn our SSI software quickly
- have previous experience in a phone-based customer focused role
- be highly fluent in the English language
- be able to problem solve, use your initiative, and think outside the square
- be able to work independently and multi-task, seeking guidance when conflicting prioritises arise and sharing problems with the team
- be reliable and trustworthy

This is a full-time position. Usual hours are 8am to 5pm, but these hours can be varied by agreement.

After sufficient training you will able to work every third weekend on a rotating roster. Weekend loading applies.

If you enjoy a challenge and a fast-paced environment,

you have a valid driver’s licence, and the right to work in Australia,

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00 - $565,000.00 per year

**Benefits**:

- Employee discount
- Free food

Schedule:

- 8 hour shift
- Monday to Friday
- Rotating roster
- Weekend availability

Supplemental pay types:

- Overtime pay
- Penalty rates

COVID-19 considerations:
Daily temperature checks, sanitation, and masks

Application Question(s):

- Do you have unlimited working rights in Australia?
- How would you rate your spoken and written English skills? (Native speaker, fluent, professional, conversational)
- Which Microsoft Office products are you experienced with?
- What is your expected wage?

**Experience**:

- Inbound call centre: 2 years (required)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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