Mail & Switchboard Operator

**ABOUT US**

MTC is a global leader in the corrections, detention, training and education sectors operating Job Corps centres, correctional facilities, detention centres, detention medical departments and workforce development sites globally.

Our Vision is to be a leader in social impact by transforming lives and strengthening communities. We are proud of the incredible work our employees do providing support, giving hope, and providing opportunities for a better life.

We have a great opportunity for a Mail & Switchboard Operator to join our dedicated team based onsite at Parklea Correctional Centre.

**ABOUT YOUR NEW ROLE**

The Mail & Switchboard Operator is responsible for the timely, accurate and efficient distribution of Centre mail, booking and coordination of legal visits and reception duties for Parklea Correctional Centre (PCC).

**In your new role, you will**:

- Receive, sort, and distribute incoming and outgoing mail for the facility
- Maintain accurate records of all incoming and outgoing mail and packages
- Inspect and screen incoming mail to ensure it complies with facility regulations and security protocols
- Direct calls to the appropriate individuals or departments within the facility
- Manage the switchboard to receive and route incoming calls appropriately
- Report any security concerns or incidents
- Provide support in emergency situations and follow the facility's emergency response protocols

**ABOUT YOU**:
You are detail-oriented, with exceptional communication and customer service skills to manage calls and interactions professionally. You should have strong organisational and multitasking abilities to handle mail and calls efficiently, all while maintaining a keen eye for detail. Moreover, you should exhibit technical proficiency, problem-solving capabilities, and a commitment to confidentiality to ensure smooth and secure operations.

**To be successful, you will**:

- Gain and retain all police/security clearances required within our industry.
- Demonstrated previous experience of working in a similar role in a correctional or institutional environment is desirable.
- Must meet the physical requirements of the role and pass a functional fitness and health assessment; due to the demands of the role, applicants who consume alcohol excessively, abuse prescription drugs or consume illicit substances are unsuitable.
- Demonstrate adaptability and concentration within a changing environment.
- Handle the needs of diverse internal and external stakeholders.
- Managing threats to the safety, security and wellbeing of self and others.
- Provide proof of double vaccination against Covid-19 with a vaccine recognised in Australia.

Proudly promoting a culture of Safety, Respect and Dignity, Secure Journeys instils the BIONIC (Believe It Or Not I Care) philosophy in all our centres. BIONIC means promoting a caring culture for change based upon safety, respect and dignity.