Practice Manager Delta Rockingham Dental

6 days ago

Rockingham, Australia Bupa Full time

Our **Delta Rockingham Dental**practice is a part of our ever-growing Bupa network of dental, optical and health insurance practices and stores
**Dental Rockingham Dental** is well known for its cosmetic dentistry, orthodontics, implants and general dentistry. We are a solid, stable team looking for an experienced **Practice Manager** as we prepare for a significant growth in customer volumes. Team dynamic is incredibly important to us in our 3-chair practice. You can find out more about our practice here.

**Why Bupa?**
- Significant Bupa product and service discounts - up to 40% health insurance discount + much more.
- Over 170 practices Australia wide - Move with us
- Lucrative reward and recognition programs
- Networking opportunities across the business and with peers
- Exceptional development and opportunities to take you as far as you want to go

**The Heart of the role**:

- Coaching, leading & developing a high performing practice team in a positive environment for both staff and patients
- Assist with overall financial performance of the practice in line with the approved budget
- Maintain sterilisation, infection control standards and stock control
- Patient management; greeting and welcoming patients, answering all phone enquiries, making & confirming appointments; checking, processing & managing customer accounts
- General administration including processing payments using EFTPOS & HiCaps
- Proactively marketing your practice to drive patient numbers
- Effectively manage the recruitment & selection for all practice staff

**What you'll bring**:

- Prior business and people management experience essential
- Proven track record of strong organisational skills, administrative and time management
- Exceptional communication, interpersonal, customer service skills and strong business acumen
- Understanding how to generate income and control costs
- Able to face into difficult conversations & deal promptly with issues when they arise
- Comfortable conversing with people from all walks of life, including dentists, patients, and your practice team
- Experienced in comprehending and managing the P&L for the practice
- Exceptional communication, interpersonal, customer service skills and strong business acumen

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