Attendant - Helpdesk

6 days ago

Newcastle, Australia Compass Group Australia Full time

**Supportive management team**:

- **Varied and interesting role**:

- **Flexible shifts**

Medirest is built on the foundation of trust, integrity and openness and we care passionately about the role we play in the lives of those within our care. Whether it’s a welcoming smile and greeting from our Porter, a Barista serving a cup of coffee or a Security Officer helping someone to find their way, our purpose is to provide care and empathy in all interactions.

We are currently seeking to appoint a casual Helpdesk Operator at our hospital site located in Waratah, Newcastle. Reporting to the Helpdesk Manager this position requires an organised and professional individual who has the ability to work autonomously in a fast-paced environment, has excellent communication skills and intermediate to advanced computer skills. The Helpdesk operates twenty-four hours per day, seven days per week therefore the successful applicant will require availability to work morning shift (6am-2.30pm), afternoon shift (2.20pm-10:20pm) and night shift (10.10pm-6.10am) as per the roster.

**The Position**
- Efficient and accurate real time data entry
- Operation and monitoring of Quality Facility Management and Building Maintenance systems
- Professional and timely communication with key stakeholders i.e. internal and external services
- Ensure excellent levels of customer services at all times
- Ability to manage multiple tasks simultaneously, prioritise, and complete within required time frames
- Administrative duties

**The Person**
- Strong organisational and time management skills with the ability to manage multiple tasks simultaneously
- Clear and professional communication skills
- Intermediate level proficiency in MS Office Suite particularly Excel and Word
- Excellent attention to detail ensuring accuracy of real time data
- Experience working in a fast paced, regulated environment
- Ability to work as part of a team and also independently
- Interest in working in a healthcare facility
- Ability to work across a 24/7 rotating roster

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