Medical Receptionist

**Selection criteria Essential**
- The ability to maintain a high level of professionalism and confidentiality
- Excellent communication skills, written and verbal
- Ability to work independently, show initiative and work productively within a team environment
- Ability to communicate with a diverse range of people

**Desirable**
- Previous experience in a medical reception or similar administrative position
- Previous experience in the use of Genie Practice Management Software
- Working knowledge of Windows based software systems (eg, Word, Excel)
- An understanding of the Medicare Benefits Schedule
- An understanding of medical terminology, medical and allied health professional organisations and relevant stakeholders
- An understanding or experience in general practice accreditation and standards

**Key Responsibilities / Duties**

In accordance with the practice policies and procedures:

- Answer the telephone in a courteous and professional manner
- Receive and convey messages in writing, verbally and electronically
- Liaise with patients and their families in a compassionate manner
- Liaise with GPs, other health professionals and their staff
- Make appointments
- Fax, scan, and file documents
- Prepare documents for mail-out
- Open, stamp appropriately and distribute incoming mail
- Type documents as required, with a high level of accuracy
- Place orders for stationery and/or clinical supplies as directed OR monitor stationery and/or clinical supply levels and place orders as required maintaining a working supply at all times.
- Book and organise staff and/or doctors meetings as directed
- Participate in ongoing professional development activities
- Contribute equitably to maintaining the cleanliness of the practice
- Maintain practice dress standards
- Any other administrative duties as directed by the Practice Manager or Principal doctor/s
- Handling of cash, EFTPOS and other payments
- Ensure the practice building, rooms, car park and gardens are clean, tidy and accessible to all

**Safety and quality and culture**
- Participate in the practice risk management and quality improvement processes
- Record incidents and near-misses in line with practice policy
- Practise duty of care including meeting practice standards and accountability
- Maintain patient and practice confidentiality at all times
- Ensure the practice building and work spaces are conducive to a safe and practical work environment
- Work to clinical governance processes and standards
- Actively contributing to the development of a culture consistent with the values of the practice

**Job Types**: Part-time, Casual
Part-time hours: 20-40 per week

**Salary**: $27.00 - $35.00 per hour

Schedule:

- 8 hour shift

COVID-19 considerations:
Swan Street Surgery practices social distancing, temperature screening and has sanitising, disinfecting and strict cleaning procedures in place.