Parts Interpreter

2 weeks ago

Perth, Australia WesTrac Full time

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the **Operations Manager - Operation Support** the **Parts Interpreter **will play an integral part in supporting our regional branch network from Perth.

You will possess the ability to interact with our customers and deliver a high level of customer service; responding promptly to our customer inquiries and resolve our customer requirements, issues or complaints. You will have the ability to interpret technical parts enquiries from customers utilising expert technical and Caterpillar/Original Equipment Manufacturer (OEM) systems knowledge. Working in collaboration with your branch colleagues to ensure a great customer experience.

You will also provide support to your branch colleagues assisting with general enquiries or resolving issues with internal stakeholders based in Perth on their behalf.

**Location**: Perth based in South Guildford, however you have the opportunity for site visits and providing leave coverage to our Kalgoorlie and Port Headland Branches, so some travel will be required during these periods.

**Roster**:5:2Monday to Friday 50-hour week, (your roster will include working on public holidays)

**To be successful the following is required**:

- Previous experience within a similar customer service role
- Excellent customer service skills with the ability to build and maintain successful working relationships
- Demonstrated problem-solving skills with the ability to understand and resolve problems.
- Excellent time management skills and the ability to manage multiple tasks in a high-pressure environment
- High level attention to detail with demonstrated data entry experience
- Excellent communication skills

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program.
- Job security with a consistent pipeline of work.
- Unrivalled training and development via The WesTrac Institute.
- Fantastic team environment and inclusive work culture.
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more.
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options.

**If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today

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